1. Project Management Perception Management HCI 575 Final Proect Enanga Fale

2. Agenda Project Theory Background Information Target Audience Approach Deliverables Expected resources Challenges Questions Useful websites Useful Software Back-up Slides

3. Project Theory Perception Management o utilize computer detection of face or voice expressions to induce an error factor in calculating risks, one's buy-in or likelihood of a successful choice o Examples Emotions of concern  Passion  Obsession  Apprehension  Skepticism  Isolation  Apathy

4. Background Information Continuation of Previous Communications Management Project o Set communication plans for a particular project o Evaluate teams and set forth a plan to obtain "buy-in" and reduce risks o Introduction of HCI tools for communication control & test cases My Previous work: Creative Component o Enhance the Communication Model (Additional Step)- o Provide evaluators emotional feedback or risk factors with a emotional map

5. Background Information conti... Others Previous work o Government and commercial applications using either voice or speech in information security o Will using combining technologies to incorporates methodologies in the project management communications model

6. Target Audience Project Engineers and managers Human Resources Interviewers

7. Approach Define Emotions figuratively and mathematical formulas (waveforms) (Note example emotions below) o Passion o Obsession o Apprehension o Skepticism o Isolation o Apathy Utilize outputs from emotions (face and/or voice) to create risk factor to be added into the communication model from previous project Identify emotion measurement scale Conduct Test Cases on 2-3 subjects

8. Approach conti... Requirements o Focus on 1-2 emotion areas (anger, passion, apprehension,skepticism..etc) with 2-3 test subjects  Neutral Environment to work with subjects separtely o Have subjects watch a movie clips and record face expressions o Formulate questions and present them to the subject while recording facial and voice expressions o Make a decision for subject based on results

9. Deliverables Report Containing - o Researched Material Documented  Common Issues in Project Management (Customer Buy-In  Detecting one has the Buy-In  Current Models  Emotions effect on Buy-In o Models Documented  Updated model from Communication's Management Model CC project  Detection algorithms (Face, Voice)  Emotion Comparator Algorithm

10. Expected Resources Literature o Foundations of Computational Linguistic Human- Computer Communication in Natural Language Roland Hausser (ISBN: 978-3-540-42417-) o A Bayesian Approach to Emotion Detection in Dialogist’s Voice for Human Robot Interaction (ISBN: 978-3-540- 46537-9) http://www.springerlink.com/content/755721t8k7117522/

11. Challenges Test Cases o Controlling or verifying subjects emotions Weight of emotion factor in model

12. Questions

13. Useful Websites http://www.rockley.com/TheRockleyReport/V2I2/People%20Processes%20and%20Change.htm http://www.rgc.at/fileadmin/rgc/images/Dokumente/Emotional_PM.pdf http://www.jstage.jst.go.jp/article/ast/25/4/299/_pdf http://neuroskeptic.blogspot.com/2009/02/lies-libel-and-love-detection.html http://www.voiceanalysistech.com/ http://www.lie-detection.com/ http://www.face-and-emotion.com/dataface/facets/deception.jsp http://www.blifaloo.com/info/lies.php http://en.wikipedia.org/wiki/Voice_stress_analysis http://www.timesonline.co.uk/tol/news/uk/article1434927.ece http://www.sciencedaily.com/releases/2008/02/080223125318.htm http://www.dia.fi.upm.es/%7Epcr/videos/real_experiment_sequence.mpg http://www.workplaceviolence911.com/docs/LVA-iforTheBackgroundBuzz.pdf http://www.ee.ic.ac.uk/hp/staff/dmb/voicebox/voicebox.html

14. Useful software http://www.mathworks.com/matlabcentral/fileexchange/8201 http://www.mathworks.com/matlabcentral/fileexchange/22214 http://www.ee.ic.ac.uk/hp/staff/dmb/voicebox/voicebox.html

15. Back-up slides From 2007 presentation

16. Defining Effective Communication in Project Management Effective Communication in Project Management is essential to promote the likely hood of successful execution and delivery a project Why doesn’t the following guarantee effective communication? o Isn’t the project manager sending the message? o Shouldn’t that be enough?

17. Defining Effective Communication in Project Management Case Study on the previous model is not enough- o A software development team focused on introducing new control logic functionality to a suite of customers. Due to the company’s opportunity to own the market share for this new product, the project utilized a team of 150 individuals at different levels of experience and with diverse backgrounds such as embedded systems integrators, software developers, hardware engineers, material engineers, and technicians. The new control logic required continuous testing and integration coordination. The project manager emailed teams for task statuses and hosted a weekly status meeting, in which some team members rarely interacted or attended due to project meeting times (6am) and their very busy schedules. The lack of interaction during the meetings limited the information supplied to team members or stakeholders, contributing to reduced communication within various sub-engineering groups, increased project risks, and delays in deliverables. Each of these factors resulted in frequent engineering design problems through the introduction of untested modules entering the system. The missed delivery dates reduced stakeholder’s confidence and decreased team morale. The project manager handled risks approximately one to two weeks before the milestone completion dates; sometimes not allowing sufficient time to properly assess and solve the item. The entire team was requested to remove the risk. Individuals did not know who was responsible for the risk; leading to missed milestones and insufficient risk solvers that fixed the symptoms versus the problem. Questions arise: Who needs to work on these risks, and when are reports due? The message was sent, but was it received?

18. Defining Effective Communication in Project Management What knowledge or items are needed for effective communication in a project? o One must understand who are the external and internal stakeholder’s and……….  what are their communication requirements?  how can they effect your project? Negative, Positive, or Neutral?  what are their past experiences with the team?  how can one leverage their abilities to benefit the project? o One must understand who the team members are and……..  what are the team dynamics?  what is an individual’s past performance history?  has he or she captured everyone’s loyalty to the project?  what are the individuals' project commitments?  how do the team members communicate?  what are the team members personality traits and how will they effect the project?  where are the team member located?  does there exist any cultural barriers? o One must understand, if the stakeholders and members understand the communication o One must understand, what methods of communication are used in the organization

19. Defining Effective Communication in Project Management Answering the effective communication questions allows the project manager to operate in the ……. o “best” way to communicate and achieve effect results from the team and stakeholders o knows when and how to employ techniques to engage individuals Aiding the evolution of the communication model……

20. Communication Mediums Vast ways to communicate o Computers (email, websites, net conferences, Advanced HCI tools….) o Letters, Memo, Contracts…. o Meeting (face-to-face, phone…..) “New communication technologies can promote working together more effectively, and “help dispersed individuals work as a team” (Baker).

21. Communication Mediums: Graphical Interfaces HCI tools can enhance an individual’s cognitive ability to interact process information by o creating a method or process to visualize information verses acquiring it via text or verbal o “Information Visualization is the use of computer supported interactive visual representations of data in order to amplify cognition or understanding (Card 2003). o encourages faster processing of information Raw Data Data Tables Visual Structures Views DataVisual Form Data TransformationsVisual MappingsView Transformations Task

22. Communication Mediums: Advanced Communication’s Model