1. UPS: Making Brown a Popular Choice For Shipping
Mike Melugin, Feb 2008
Mike Melugin
UPS: Making Brown a Popular Choice For Shipping

2. Making Brown a Popular Choice for Shipping
A look at the Air Delivery and Freight Industry
An overview of the major companies in the industry
A more detailed examination of one of these, UPS
A look to what technologies they currently use
Recommendation for improvement

3. Making Brown a Popular Choice for Shipping

4. Making Brown a Popular Choice for Shipping

5. Making Brown a Popular Choice for Shipping

6. Making Brown a Popular Choice for Shipping
UPS’ Business Model: Responsible Efficiency “ — is built on a single, highly integrated network structure. We believe this model is the most efficient, cost effective, environmentally responsible and profitable in the industry. (UPS Sustainability Report 2002)

7. Making Brown a Popular Choice for Shipping
UPS’ Key Technologies:
DIAD - Delivery Information Acquisition Devices
PLD - Package Level Detail
ISPS - International Shipments Processing System

8. Making Brown a Popular Choice for Shipping
The Success of UPS:
Attributable to far reaching outlook
Quick adoption and indoctrination of new technologies
With an emphasis on employee and customer retention

9. Making Brown a Popular Choice for Shipping
Recommendation for how UPS can improve in the future
Launch initiative for improving driver/customer relationship
Multiple Limited Market Trials of different tiers of improvement
Then cost/benefit analysis of most effective
and Implementation of on large scale