1. Tbilisi, 2015

2. 2 www.112.ge SMS AND VIDEO FIRE AND CO GAS DETECTORSeCALL MOBILE APPLICATONGPS TRACKER CONTENT: MAPS

3. 3 www.112.ge SERVICE DESCRIPTION Deaf and hard of hearing person contacts 112 by SMS or video call Video calls and SMS are received by Georgian sign language call takers To use the service customers need to register on 112 web page After registration Profile Activation is necessary from our part The message is automatically reflected in the new opened session to any randomly chosen operator in active status Initiative is in compliance with: 1. EU-Georgia Association Agreement 2. Open Government Partnership 2014-2015 Action Plan Commitments 3. Georgian Government Priorities 4. Recommendations of Public Defender of Georgia 5. MIA Priorities 6. LEPL 112 Development Strategy The project was implemented with the financial support of United Nations Development Programme (UNDP) with Swedish International Development Cooperation Agency (SIDA) Service is available since March 27, 2015 Service is free of charge and operates on the territory of Georgia 24/7 112 SMS AND VIDEO CALL SERVICE ONLY FOR DEAF AND HARD OF HEARING PEOPLE

4. 4 www.112.ge INTERNAL INTERFACE OF THE PROGRAM

5. 5 www.112.ge GPS TRACKER Constant access to LEPL 112 (including out of coverage areas) 100% global coverage via the Iridium satellite network, which is the world's furthest- reaching satellite communications network system and send SOS signal to 112 GPS accuracy to +/- 5 meters Chance to get instant message about accident from any geographic area of Georgia Send and receive free-form, 160-character text messages outside of cell phone range. Maintains a satellite signal lock even in difficult GPS environments and embeds precise location coordinates in sent messages Waterproof/dustproof (IP67; standard submersion to 1 meter for 30 minutes) Impact-resistant (Mil-STD-810G for shock) 100 hours of battery life in 10-minute tracking mode with a clear view to the sky Color screen and virtual keyboard with predictive text for standalone two-way messaging Ability to connect to social media ALTERNATIVE WAY TO CONNECT WITH 112

6. 6 www.112.ge ALTERNATIVE WAY TO CONNECT WITH 112

7. 7 www.112.ge Service is free of charge and sends SOS signal in 112 at the moment of danger occurrence Service is available at Hotel – “Sheraton Metekhi Palace” and at “Medi Club Georgia” Office FIRE AND CO GAS DETECTORS – ALTERNATIVE WAY TO REACH 112 ALTERNATIVE WAY TO CONNECT WITH 112

8. 8 www.112.ge FUTURE PLANS

9. 9 www.112.ge MOBILE APPLICATON FREE APPLICATION, AVAILABLE ON THE TERITORRY OF GEORGIA Advantages: 1. Fast connection between caller and call-taker 2. Quick definition of caller location Functions: SOS button and silent SOS button Chat with call-taker Ability to capture and send pictures Voice messages sending function Video call Plan routes, tracking function, Filter passed routes Location maps Coordinates incoming from mobile will be directly shown on the maps Warning notifications for specific geo locations Send text messages to registered users in case of global accident Chance to find routes to the nearest patrol police and emergency points List of various service telephone numbers ALTERNATIVE WAY TO CONNECT WITH 112

10. 10 www.112.ge MOBILE APPLICATON The mobile application will be written for Android, IOS and Windows phones; The maps integrated in the mobile application for Android phones will be integrated from Google maps, from IOS Apple maps and for Windows from Bing maps respectively; The system will be written not on cross platform, but rather on native languages for more compatibility If there is no internet connection SOS information will be sent via text message; In case of no internet connection, tracking GPS points will be collected and simultaneously sent when in the range of connection area; ALTERNATIVE WAY TO CONNECT WITH 112

11. 11 www.112.ge eCall eCall is a service designed to provide quick emergency response in case of a road accident, anywhere on the coverage area. Functions: Advance protection and safety; Reduce fatalities caused by road accidents and related injuries; Generated automatically via activation of in-vehicle sensors when a serious road accident occurs; Or manually by vehicle passengers; If no passenger is able to speak, a ‘Minimum Set of Data’ (MSD) is sent to the PSAP: The exact location of the crash site; The triggering mode (automatic or manual); The vehicle identification number; manufacturer; color; model range; A timestamp; Together with one of the local companies 112 Georgia will start the testing of GeoCall system on over 3000 cars which have GPS trackers that can detect car crash. ALTERNATIVE WAY TO CONNECT 112 – E CALL

12. 12 www.112.ge Maps The maps will be integrated in our ERC (Emergency Response Center) system; Call center operators will be able to see map visuals for locations received in various forms; All of the video cameras located on the territory of Georgia will be marked on the maps, with live streaming option; The possibility of marking the certain areas on the map and sending various notifications to those mobile app users that are located or entering that specific geo location; Location defined from 112 services shall be reflected on the maps; The regions carrying the potential natural disaster risks will be marked on the maps; In case of several calls in the short amount of time from emergency risk regions 112 will be able to deduct the potential danger that may specifically occur in this geo location; Integrated with Geo GPS system (used for GeoCall); In case of traffic accident exact location coordinates can be shown on maps; ALTERNATIVE WAY TO CONNECT 112 – E CALL

13. 13 www.112.ge Giorgi Sultanishvili MIA LEPL "112" Head of IT Service Information Security Manager g.sultanishvili@112.ge THANK YOU FOR ATTENTION