1. Six Sigma Black (& Blue) Belt: Jeanette Wall

2. Unapplied Cash-Calculation Error Jeanette Wall Operations Location- Company-wide CANCELLED!

3. Demo Room Effectiveness Jeanette Wall Operations-Sales Location- Company-wide CANCELLED!

4. 4 ATTITUDE!!! As Andrew says…

5. Equipment Move Revenue Jeanette Wall Operations- Location- Atlanta & Houston

6. 6 Background – Current Process n Customers request IKON to re-locate equipment n Process is informal and not consistent n IKON is not consistently billing the customer for the move n Costs associated with IKON providing move service average from $100-200 n Estimated number of moves per year = 10,000 for INA n A proposed equipment move process has been developed but not implemented

7. 7 Project Definition n Problem Statement: IKON provides moving services of equipment and in most cases is not compensated n Project Definition: Reduce number of moves performed without compensation n Project Benefits: Increase revenue for equipment moves Atlanta 350 moves/mo. X $200 X 12 = $840,000 Houston 700 moves/mo. X $200 X 12 = 1,680,000 Increase customer satisfaction by reducing cycle time.

8. 8 Project Definition, Cont’d n Financial Benefits: $2,500,000 n Project Metric “Y”: Y 1 = % of units moved for which IKON is compensated n Defect Definition: n Any unit moved for which IKON is not compensated n Leveragability: Project can be leveraged across all regions

9. 9 Project Team n Champion – Len Hall n Financial Analyst – n Black Belt – Jeanette Wall n Process Owner – N/A n Team Members: Sales- Marketing– Supply Chain- CIT- Service- IT Support- Anne Quigley n Master Black Belt – Laura Wells

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13. 13 Relocation Process 6 th step was forgotten!!

14. 14 Designed Process How much time???? RE-WORK WOW!!!

15. 15 DPMO Atlanta – 350 moves / month, 0 billed Houston – 700 moves / month, 0 billed DMPO = 1,000,000

16. 16 Next Steps Obtain approved charter Finalize team members Implement Data Collection System Kick-off meeting Analyze proposed process & identify potential gaps Validate head count requirements