1. SINTEF ICT 1 SINTEFs Internal Management System Structure and organizing Bente Wiggen, 2011-04-08

2. SINTEF ICT Procedure A1-yy Activity A3 Activity A2 2 Structure Main processes Sub-process A Activity A1 Procedure A1-xx Sub-process BC D …… Help, checklists, tips and Level 1 Level 2 Level 3 Level 4

3. SINTEF ICT 3 Internal Management System Core process Mangement process Support process

4. SINTEF ICT 4 Sales and project execution - level 2 Project roles

5. SINTEF ICT 5 Level 3 - example The procedures is subdivided into regurimentes and help/tips.

6. SINTEF ICT 6 The internal management system: Is process-oriented Shall meet the requirements in ISO 9001 and ISO 14001 Applies to all activities carried out within the SINTEF Group Contains requirements which are minimum Each research division is permitted to establish its own procedures related to areas not includes in the overall internal managemenet system or procedures which are stricter than those established centrally. Is accessible to all employees via the intranet, including any local supplements. Summary

7. SINTEF ICT 7 Organizing Group QA Manager QA Manager in earch Research divisions * * * * * * * * *

8. SINTEF ICT 8 The forum is made up of the Quality Assurance Managers from each of the research divisions/research companies, together with the Group Quality Assurance Manager. The Group QA Manager chairs the forum. The forum shall ensure that the internal management system is appropriate, effective, user-friendly and that it complies with relevant standards. The forum shall assist towards achieving best practice throughout the Group by means of experience transfer and the enhancement of skills and expertise. We have monthly meetings. SINTEFs Quality Forum