1. ICT solutions in support of C4D Behaviour and social change, advocacy, civic engagement & social accountability UNICEF BRAC International C4D in Education workshop Saskia Harmsen Manager Knowledge Sharing, IICD sharmsen@iicd.org

2. A few cases and experiences: Data-informed advocacy for inclusion & quality Participatory Monitoring of Pro-Poor Policies, SEND Ghana Reduction of Maternal Mortality through ICT, UNHCO Uganda ICT-enabled Content Creation as C4D Process Solution design process & learnings

4. SEND Ghana’s Participatory Monitoring & Evaluation of Pro- Poor Health Policies 2011 - 2015 Strategy: increase demand-side accountability for health by empowering poor people through District Citizen Monitoring Teams (DCMTs) to put informed pressure on the Ghanaian national Health Service and other health service providers to improve the quality of healthcare for the poor Northern Ghana 21 districts  50 districts National Health Insurance Scheme (NHIS) & community planning of health services

5. DCMTs: Men, women and disabled persons from district-based NGOs, church organisations, and community-based organisations. two main goals: To increase access and utilization of health services by the poor and vulnerable (especially women, children and persons with disabilities) To increase the functionality and responsiveness of government pro-poor health interventions to the needs and aspirations of the poor and vulnerable.

8. District Citizen Monitoring Teams District Assemblies Health Centres MPs in Accra SEND Foundation Community members upward lobby & advocacy collaboration & action awareness raising, monitoring & accountability NHIS Accessibility & Quality of health services

9. “It is important when you are talking about influencing policy, that those for whom you want the policy to affect their lives, that they are involved – that they drive the process, that they speak for themselves. That’s why the monitoring teams are so important. The monitoring teams have been trained to use ICTs, so they can be able to tell their stories faster, better and in a more timely manner.’ Siapha Kamara CEO SEND Foundation Ghana

10. Uganda National Health Consumers’ Organisation (UNHCO) articulate the voices of consumers of health goods and services rights-based approach to healthcare delivery, improve community participation and accountability improving communication & collaboration between users & providers  policy research, advocacy and review to address access, equity, quality and accountability  focus on women, persons with disabilities, children & persons living with HIV/AIDS

11. SMS-based information on MCH & health rights + Interactive SMS-based campaigns SMS-based feedback with questions, complaints (logged for follow-up) Voice messages on phones Client satisfaction surveys (on quality of service, client treatment, availability of medicines, condition of infrastructure) field surveys (FLOW) call centre Data-informed programming, advocacy & action

12. Health Care Providers community members district and sub-county level discussion platforms District Health Management Teams UNHCO 2-way SMS (immediate ongoing) client satisfaction surveys (2x year) Ministry of Health Health Unit Management Committees Donors Funders Community dialogues Drama groups Radio talkshows Quality Assurance Working Group (quarterly) policy advocacy Coalitions on issues budget advocacy IEC materials -Video -photography -editing & Design Maternal Health Cluster planning voice msgs (2x month)

14. women & men aware of danger signs in pregnancy people know what they are entitled to people know what to expect in seeking health services communities, esp. women, able to express themselves and their complaints ! Communities empowered increased utilisation of health services increased demand for rightful treatment increased participation in health service delivery (planning & monitoring) increased accountability of duty bearers Quality of health services increased

15. Bolivia & Peru Participatory educational content creation as a C4D process

16. Monitoring & Reporting of Teacher Absenteeism Girl Child Abuse reporting, changing behaviour and social norms Parent involvement in school management Strengthening teching & learning in Pastoralist & Nomadic schools Kenya & Malawi Participatory ICT-enabled C4D in Education

17. Solution development & Techsupport

18. a.Participatory multi stakeholder dialogue to generate ideas for prototypes of ICT applications relevant to local needs b.Capacity building, co-creation and implementation of ICT-based solutions including user feedback and iterative improvement c.Integration and embedding of the ICT-based solutions at organisational and sector level.

19. Health Child Uganda ICT for Maternal & Child Health

20. IICD Peru Bolivi a Mali Burkina Faso Ghan a Surinam e Congo Brazzaville Ethiopi a Keny a Tanzani a Malaw i Ugand a Zambi a Zimbabw e Social Innovation Joint Ventures in: - Economic Development -Health -Agricultur e ICT-enabled working, learning & earning A social enterprise designing and implementing ICT-based solutions, capacity building programmes & consultancy services.

21. International Institute for Communication and Development www.iicd.org www.iicd.org Thank you

22. Technologies of Choice? ICTs amplify capacity & intent