2. E-mail For the first time in centuries, the written word has undergone a quantum metamorphosis, leaping from the printed page into cyberspace.

3. E-mail E-mail Problems E-mail Essentials Introduction Body Conclusion “Netiquette” Technical Writing Criteria

4. E-mail Problems Poor or incomplete documentation – (for future reference) Computer limitations – (compatibility of hardware/software) Lack of privacy – (not necessarily confidential)

5. E-mail Essentials Correct E-mail Address Subject Line (Topic + Focus) Subject: REQUEST FOR REVISED VACATION SCHEDULE Line Length--Limit line length to approximately 60 characters Screen Length--Limit message to one viewable screen (12-14 typed lines)

6. Introduction What are you writing about? Why are you writing? Example: I need to change my scheduled vacation time due to my increased workload.

7. Body Prove your point. What exactly is the reason for your request or what exactly do you want from the reader? Consider using bullets to list your points.

8. Conclusion What’s Next? When do you need an answer, and Why is that date or time important? Example: Please respond by 1/12/00. This will help me schedule my workload.

9. “Netiquette” Avoid sarcasm (which might be misunderstood) Avoid humor (which might be misunderstood) Don’t FLAME (typing in all caps) Don’t make your reader scroll endlessly: limit line length and screen length

10. Writing Effective E-mail Use the correct e-mail address. Provide an effective subject line. – what? and what about the what? Limit message to one screen. Organize your e-mail. – Introduction, discussion, conclusion

11. Writing Effective E-mail Use highlighting techniques sparingly. – underlined text – italicized text Proofread your e-mail. Don’t e-mail confidential information. Make hard copies for future reference. Practice “netiquette.”

12. Technical Writing Criteria Clarity Conciseness Accessibility/Design Audience recognition Audience involvement Accuracy