1. Case Study 12 Page 400 Hill & Knowlton Looks for a New Knowledge Management System By: John Baer

2. Agenda First a view into the Case Study. First a view into the Case Study. What is Knowledge management system. What is Knowledge management system. What else is out there. What else is out there. What do I think. What do I think. Questions. Questions.

3. A Look into H & K Case 12 H & K is a global public relations firm based out of New York. H & K is a global public relations firm based out of New York. They have 1,900 employees in 68 offices over 32 countries. They have 1,900 employees in 68 offices over 32 countries. H & K needed a easy, reliable & fast way to transmit information to employees & clients all over the world. H & K needed a easy, reliable & fast way to transmit information to employees & clients all over the world.

4. The five main direction of flow goes as follows. 1. Project Team 2. Other Employees Upper & Lower 3. Clients 4. External Companies 5. Training, Organization & Storage for a later date.

5. Problems with old system No way to keep everyone in the loop. No way to keep everyone in the loop. Hard for people to use, no training. Hard for people to use, no training. extranet hk.com extranet hk.com Slow speeds & different technology. Slow speeds & different technology. “Beenz” Paying people to use the system. “Beenz” Paying people to use the system.

6. What is KMS or Knowledge Management System Simply put, it is a way to handle information. Simply put, it is a way to handle information. Or maybe a better & even better way of handling whatever it is. Or maybe a better & even better way of handling whatever it is. This can be anything form people to a product. This can be anything form people to a product.

7. Different Ideals to Try Discover.It; Web Discover.It; Web http://www.discoverit.co.uk/webbusiness/intranet_case_study.htm http://www.discoverit.co.uk/webbusiness/intranet_case_study.htm http://www.discoverit.co.uk/webbusiness/intranet_case_study.htm A web base company that manage Intranets & Extranets & other web business. A web base company that manage Intranets & Extranets & other web business. ISYS; Software ISYS; Software http://www.isys-search.com/index.html http://www.isys-search.com/index.html http://www.isys-search.com/index.html ISYS and the US Federal Bureau of Prisons ISYS and the US Federal Bureau of Prisons http://www.isys-search.com/customers/success/usprisons.html http://www.isys-search.com/customers/success/usprisons.html http://www.isys-search.com/customers/success/usprisons.html Software used to manage the hole Prison system. Software used to manage the hole Prison system.

8. Different Ideals to Try Novo Solutions; Software Novo Solutions; Software http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.novosolutions.com/knowledge-management- software/?source=gppc Novo = Telecharge.com Novo = Telecharge.com http://www.telecharge.com/ http://www.telecharge.com/ http://www.telecharge.com/ Software that manage a online Box Office for Broadway & other shows. Software that manage a online Box Office for Broadway & other shows.

9. REFERENCES http://www.systems-thinking.org/kmgmt/kmgmt.htm http://www.systems-thinking.org/kmgmt/kmgmt.htm http://www.systems-thinking.org/kmgmt/kmgmt.htm http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.novosolutions.com/knowledge-management- software/?source=gppc http://www.isys- search.com/solutions/functionalapps/km/index.html?source=G03010 1 http://www.isys- search.com/solutions/functionalapps/km/index.html?source=G03010 1 http://www.isys- search.com/solutions/functionalapps/km/index.html?source=G03010 1 http://www.isys- search.com/solutions/functionalapps/km/index.html?source=G03010 1 http://www.mccombs.utexas.edu/kman/answers.htm http://www.mccombs.utexas.edu/kman/answers.htm http://www.mccombs.utexas.edu/kman/answers.htm

10. My Ending Thoughts H & K is just like so many company trying to handle everything themselves instead of staying with what they do the best. H & K is just like so many company trying to handle everything themselves instead of staying with what they do the best. Start the ideal, use the ideal, see the ideal to the end. Start the ideal, use the ideal, see the ideal to the end. Keep it simple. Keep it simple.

11. My Ending Thoughts Make extranet to work with intranet. Make extranet to work with intranet. Do not pay people to use the extranet. Do not pay people to use the extranet. Pay them for using the network. Pay them for using the network. Ask for help from others. Ask for help from others.

12. Questions.