1. Looking Ahead – KnowledgeSpace Tony Hayes, Quality Assurance Manager

2. Agenda What is KnowledgeSpace? What can I find there? How can I find what I need? Support Lifecycle What’s next?

3. What is KnowledgeSpace? KnowledgeSpace Is: Keyword Searchable Dynamic and Evolving Knowledge Management system Wiki page https://clientspace.atlassian.net/wiki/

4. What can I find there? Issue Resolutions Help and How to Release Notes Videos FAQ

5. How can I find what I need? Search Functionality Browse Articles Label /Tag Heatmap Related Articles

6. Support Lifecycle

7. What’s next? More Base Documentation More Admin Configuration stuff… Best Practices ClientSpace Quick-Hits Application Integration