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KnowledgeSpace and Support Tony Hayes, Quality Assurance Manager.

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Presentation on theme: "KnowledgeSpace and Support Tony Hayes, Quality Assurance Manager."— Presentation transcript:

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2 KnowledgeSpace and Support Tony Hayes, Quality Assurance Manager

3 KnowledgeSpace and Support  KnowledgeSpace and Support  What’s New  Standards, Practices, Training  Release Notes  The Future of ClientSpace Support

4 KnowledgeSpace and Support What is the function of Support? Cases – The best avenue for Support What is KnowledgeSpace? Support Lifecycle Support Lifecycle – FAQ farming Problem

5 KnowledgeSpace and Support Issue Resolutions Help and How to Release Notes Videos FAQ

6 What’s New Glossary Email to Case Integration Quick Hit Videos Standards, Practices and Training

7 Continuing ClientSpace Education Step by step for common Admin Functions – Dataforms – Workflow – Template task

8 Release Notes Published with each software release Short description of each development item Enhancements to the product are clearly marked Linked videos where applicable Subscription available in Extranet

9 The Future of KnowledgeSpace and Support Admin Training KnowledgeSpace Single Sign In Application Integration – ClientSpace Help Link Config

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