1. Speaker : Stanley 28/12/2012

2. Agenda Performance review 2012 Action plan

3. PFYP trend 2011 2012 PFYP increasing stably in last half year

4. Headcount trend Level BM SM EAS  SAS IA All level headcount decrease a lot

5. Market share 2012 Q1~Q3: Group 3

6. PFYP down PFYP down Headcount down Headcount down Market share down Market share down Problem in current situation Decreasing trend In the future? Renewal Premium?

7. Market share

8. New case Performance Profit Renewal Cost Performance or Profit?

9. PerformanceProfit In the future…

10. Agenda Performance review 2012 Action plan

11. PFYP = Activity x Ability Which one is important? Which kind agent we need?

12. Increase activity Agency support High quality morning meeting and education Incentives revision Compensation scheme What are we doing?

13. HN HP DN DA NI HCM CT Central distributor Head-office Marketing Division Training Division Central distributor E-learning Hanh Phuc Moi Ngay Product DM Morning meeting section

14. First page: Hot news Region event CTV- videos Cathay library Cathay Album Question and answer A lot necessary information

15. E-learning

17. Increase activity Agency support High quality morning meeting and education Incentives revision Compensation scheme What are we doing?

18. BeforeCurrent Care Incentives revision Q1 Q2Q4  Real headcount  Morning meeting  Welcome new year  Active agent  Activities  Children’s day  Early submission  Recruitment  Anniversary  Personal sales  Promotion  Year-end party

19. Increase activity Agency support High quality morning meeting and education Incentives revision Compensation scheme What are we doing?

20. How to increase activities? Souvenir Introduce product Motorbike insurance A07 PR gift Hanh Phuc Moi Ngay contact customer

23. Agent Gift/A07 cup pad Key Chain Magic towel Name cardWalletbag

24. Increase activity Agency support High quality morning meeting and education Incentives revision Compensation scheme What are we doing?

25. Recruitment handbook

27. 2013 Strategy Don’t care other companies Walk on our way

28. Thanks your listening~