4. Background Noise? Background Noise? Privacy? Privacy? Whose Phone? Whose Phone?

5. Home? Home? Work? Work? Cell Phone? Cell Phone? A Different Person’s Phone? A Different Person’s Phone?

6. Respect Their Privacy! Respect Their Privacy! Do you have permission to call them? Do you have permission to call them? My name is (your name). My name is (your name). I’m calling from (business, group, club, ?). I’m calling from (business, group, club, ?).

7. I’m calling to speak with (name). I’m calling to speak with (name). Is (name) there? Is (name) there? May I please speak with (name)? May I please speak with (name)?

8. Get to the Point. I’m calling about (what?) I’m calling about (what?) This will only take (amount of time) This will only take (amount of time) Is this a good time to call? Is this a good time to call? No “small talk” No “small talk”

9. “Please” and “Thank You” Proper Language! No Slang NO Acronyms NO Swears! Slow and Clear

10. Time is Precious … and you’re on THEIR CLOCK!

12. Advocates in Action Box 41528 Providence, RI 02940 401-785-2028 www.advocatesinaction.org