1. Working with people!

2.  Bad attitude  Late to meetings  Demands to know what they’ve missed  Lazy  Encourage them to be more active/positive  Tell them to come earlier  Don’t confront  Suggest they are more involved in the next meeting  Don’t stop for them

3.  Repeats everything  Often worked up about an issue and NEEDS to say it!  Help them to realise other people’s views by showing them how to communicate with others  Tell them they are doing this  Acknowledge what they’re saying  Indicate that you must move on

4.  Someone who is always negative  Someone who disagrees non- verbally  Suggest they use positive reinforcement  Ignore them and focus on the group discussion  Or  Recognise their behaviour and ask them to contribute

5.  Conscientious – nervous  Shy  Very passive or lacking in confidence  Ask them to speak up  Ask them directly for their opinion  Try to build their confidence (doesn’t have to be done in front of the group)  Perhaps ask them not to sit next to that person again

6.  Forceful nature  Aggressive  Rude  Peronally attacks people in the group  May be insecure about their own ideas  Ask them to calm down and listen to other people  Give them more confidence  Keep it calm and relaxed  Ask them not to dominate so much  Deal with it quietly later

7.  Tries to change other people’s ideas  Re-explains things after they’ve been said  May mis-interpret your idea  Encourage them to put forward their own ideas  Don’t let them talk for you  Help them to develop their ideas  Have them write the list of ideas that have been put forward  Take control when necessary

8.  Thinks they know everything  Want to take charge because they think their ideas are the best  Think they’re never wrong  Show off – have an inflated view of themselves  Stubborn, arrogant, sarcastic  Remind them that everyone needs to be included and ask them to step back  Encourage them to acknowledge that they may not always be right  Remind them that others are entitled to put across their viewpoint too

9.  Controlling  Can follow the leader  They’re not in charge but they’re happy to tell you what to do  Tells you what to do but won’t do it themselves  Someone who attempts to control a situation that they’re not actually involved in  Remind them that it is a group decision  Remind them not to treat others as if they are insignificant  Remind them to respect others  Encourage them to keep to their role

10.  Talks over people  Interrupts  Think they’re idea is most important  Gets emotional about getting their idea across  Attention seeker  Tell them to wait their turn  Try ignoring them initially  Give them a job that keeps them too busy to interrupt

11.  Looks constantly for other people’s approval  Snitches on others  Need more positive reinforcement  Goes out of their way to get praise  Think they know everything  Try to show off  Explain that their behaviour might not be most appropriate  Encourage them to be independent of you  Don’t give them the attention they’re seeking  Explain your role and give them their own defined role  Put them in your position