1. ACAT transition to using My Aged Care October 2015

2. Acknowledgment of Country We acknowledge the traditional owners on whose land we meet today. We pay our respects to their elders past and present.

3. Webinar outline Part one - overview My Aged Care overview Implementation update Questions & Answers Part two – ACAT transition ACAT transition Explaining the ACAT transition Questions & Answers

4. Part One: My Aged Care overview

5. My Aged Care - Vision ‘To make it easier for older people, their families, and carers to access information on ageing and aged care, have their needs assessed and be supported to locate and access services available to them.’

6. My Aged Care - Design Client centric approach Co-design with the aged care sector One system

7. My Aged Care My Aged Care is part of the Australian Government’s changes to the aged care system. 1 July 2013 My Aged Care provides information about aged care to consumers, their family members and carers. 1 July 2015 My Aged Care expanded to introduce functions that better facilitate people’s access to the aged care services that they need.

8. My Aged Care changes The changes to My Aged Care in 2015 include the introduction of: The Client record The My Aged Care Regional Assessment Service (RAS) The National Screening and Assessment Form (NSAF) Web based portals for clients, assessors and service providers Electronic matching and referral to services Offline assessment capability Enhanced service finders on the My Aged Care website ACAT assessments commencing through My Aged Care

9. My Aged Care implementation update

10. Update on My Aged Care operations From 1 July 2015, the My Aged Care contact centre has registered people, and facilitated referrals for assessment and services. Between 1 July 2015 and 30 September 2015, approximately: 175,000 calls to the contact centre; 62,000 correspondence 50,000 clients have been registered 37,000 referrals for home support assessment 9,500 referrals for comprehensive assessment 47,000 clients have been referred for services

11. Key operational demand statistics

13. Early Implementation The Department continues to work with the Aged Care Assessment Service in Kingston, Victoria to understand the My Aged Care system and processes. The Department has also recently introduced a pilot with the Aged Care Assessment Team on the Gold Coast, Queensland to better understand ACAT interactions with My Aged Care.

14. Future focus Improving quality of client experience Improving information for assessors and providers Improving the end-to-end system

15. Questions and Answers

16. Part Two: ACAT transition

17. ACAT transition to My Aged Care Currently, ACATs are receiving referrals for assessment through My Aged Care, and undertaking assessments ‘off system’. ACATs will transition to using the full functionality of My Aged Care. ACATs will use My Aged Care to: Undertake assessments using the National Screening and Assessment Form Complete support plans Record Delegate decisions Match and refer clients to service providers ACATs will complete any assessments they have in their current client management systems, and eventually stop processing clients through these systems.

18. Readiness for ACAT transition To prepare to transition to using the full functionality of My Aged Care, ACATs in all states and territories will: Receive training, and Familiarise themselves with the assessor portal by using the training environment To support the transition, the Department will also provide readiness checklists, and host a series of webinars to ensure ACATs and service providers are ready to use the full functionality of My Aged Care.

19. Key milestones for ACAT transition MilestoneWhat happens State or Territory transition date New assessments commence on My Aged Care Existing assessment continue through current client management systems Service providers continue to receive existing approval letters Stop using current client management system to process assessments ACATs will stop using their current client management systems to process assessments, and start to process all assessments through My Aged Care.

20. Explaining the ACAT transition

21. Interactions with My Aged Care Scenarios: 1. New client with no existing approvals who requires a comprehensive assessment after the ACAT transition date 2. Client with an assessment in progress at the ACAT transition date 3. Client with existing approval needing a new assessment 4. Client with existing approval needing services after the ACAT transition date. Inbound Referral Registration & Screening Referral to Assessor Assessment Delegate Approval Referral to Services Services

22. Scenario 1: new client

23. New Client

27. Scenario 2: client with an assessment in progress at the transition date

28. Client with assessment in progress

29. Scenario 3: client with existing approval needing a new assessment

30. Client with approval needing new assessment

33. Scenario 4: Client with existing approval needing services after the ACAT transition date.

34. Client with approval needing services

37. Key points for ACATs ACATs in different States and Territories will transition to using the full functionality of My Aged Care at different times During the transition period, ACATs will need to consider relative priorities between new assessments on My Aged Care, and completing assessments in their existing client management system. Eventually ACATs will stop using their current client management systems to process assessments, and start to process all assessments through My Aged Care.

38. Key points for service providers After the ACAT transition, Residential Care, Transition Care and Home Care Package providers may receive: electronic referrals through My Aged Care, My Aged Care referral codes from the client; or existing approval letters Providers need to continue to check approvals using the Aged Care Online Claiming system prior to commencing services. CHSP providers might start to receive referrals from ACATs through My Aged Care. Reminder to all service providers that you need to ensure you have completed the necessary steps to receive referrals through My Aged Care.

39. Handy hint for sharing information Assessors can leave a short comment to service providers, to enable further communication

40. Handy hint for sharing information Service providers will be able to see the comment that the assessor added in the summary pane.

41. Part Two: Questions and Answers

42. Support materials available

43. Thank you My Aged Care provider and assessor helpline – 1800 836 799 My Aged Care contact centre - 1800 200 422 My Aged Care website - myagedcare.gov.au