1. Final Review

2. Announcements Final on: Section 007 (11:00 AM) – Tues., 5/5 11:30-2:30 Section 008 (12:30 PM) – Thurs., 5/7 11:30-2:30 Format Multiple Choice Questions (Entropy)

3. Chapter 7 – E-Business/E-Commerce Definition and concepts Pure vs. Partial Business Types Types of E-Commerce (e.g. B2B, B2C) Auction – reverse vs. forward Benefits and Limitations B2C Channel conflict Disintermediation

4. Chapter 8 – Mobile Computing Wireless Computer Networks Short range (Near Field), Medium range, Wide area Mobile Commerce Applications Wireless Security

5. Chapter 9 – Social Media Emergence of Web 2.0 Web 2.0 in Organizations Web 2.0 Underlying Technologies Web 2.0 Applications & Categories

6. Chapter 10 – IS within Org Transaction Processing System Types of Processing Enterprise Resource Planning Cost, size, location, customization, etc. Benefits of the ERP system Limitations/Drawbacks Information System Reports

7. Chapter 11 – CRM & SCM CRM Definition Need for CRM Types of CRM Operational Analytical Supply Chain Mgmt Components Flows

8. Chapter 12 – Business Intelligence Need for IS in Decision Making Structured vs. Unstructured Business Intelligence Applications for Data Analysis OLAP Data Mining DSS Presenting Information

9. Chapter 13 – Acquiring IS IS Strategic Plan & Organizational Strategic Plan Cost/Benefit Analysis Systems Development Lifecycle Investigation Analysis Scope Creep Vendor Selection RFP

10. Tech Guides Virtualization of Servers Cloud Computing Server Farms Artificial Intelligence Expert Systems