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Published byTerence Parrish Modified over 9 years ago
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Microsoft Dynamics CRM as an S+S Platform Michael McClary Developer and Platform Group - Microsoft UK http://blogs.msdn.com/mm
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Microsoft Dynamics CRM Not just account / contact management SalesService Marketing
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Demo Real Estate Application
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Business Application Platform Deployment Choice Workflow Foundation Web Services API Sync and Asynchronous.NET Plug-ins Multi-tenancy Multi-lingual Multi-currency Internet-scale performance Enhanced Reporting
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Services AttachedAttached Streaming Platform
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Server Roles Enable a range of scalable configurations
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Multi-Tenancy Architecture Application server and application pool are shared Databases, schemas and metadata are completely isolated Configuration database hold registration / organization information
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Data Extensive Schema Customization – Create/Rename entities, attributes, relationships – Rich Attribute Type system – Relationships between entities – Offline entity data – Customize Activities – Support for both Web and Offline Comprehensive Schema Management – Web-based schema tools – Role-based access, granular security – Publish customizations w/o reset Schema Portability – Broad Import/Export support – Basic validation – Attribute namespace
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Presentation Form Customization Form Scripting Navigation Smart Client
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Business Process Automation Workflow Foundation
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CRM Clients Web Client Outlook Laptop Client Outlook Desktop Client Smart Client Frequently mashed
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Offline API Web service APIs in offline mode Access to CRM data and major operations while CRM Outlook client is offline Offline programmability for plug-ins and custom CRM code Offline changes are automatically synced back when going online Offline reporting
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Demo Customisation Tour
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Resources http://blogs.msdn.com/mm Download the CRM4 Virtual Machine Microsoft Dynamics CRM 4.0 Software Development Kit michael.mcclary@microsoft.com Questions?
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