1. "The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them."
Ralph Nichols

3. Be, and look interested

4. Put yourself in the other’s place

5. Repeat what has been said.
Make sure you have understood it correctly.

6. Look for body language

8. Do NOT interrupt

10. There are people who, instead of listening to what is being said to them, are already listening to what they are going to say themselves.
Albert Guinon (1

11. Do not judge or criticize what’s being said

12. Shut up

13. "I remind myself every morning: Nothing I say this day will teach me anything. So if I'm going to learn, I must do it by listening."
Larry King