1. i ServiceDesk Basics Tim Prado Dan Maddux TMA Systems

2. i ServiceDesk Basics Submitting Requests View Request/Work Order Information Automatic Email Responses Customize HTML Pages i SD Access

3. Features Approval Process Material Request Key Request Minor Capital Project Request Reports & Useful Links

4. Home Page

5. Submitting Requests

9. Request/Work Order Information

10. Email Response Automatic Email Response Actions Submit Request i SD Request Accepted or Rejected Work Order Status Change Close Work Order

11. Custom HTML Pages Retrieve HTML Page (Desktop only) Modify Page with HTML Editor Save Page in the HTML Folder

12. Custom Home Page

13. Anonymous Access Secured Access Secured Pages Home.html Request.html User Access i SD Access

14. Approval Process Requires Secured Pages Approval Routing Options Approval Users

15. Material Request Catalog Search – Part Type – Part Code or Part SKU – Part Description My Cart Checkout

16. Key Request Requester Information Transaction Type Request Form

17. Minor Capital Project Request Requester Information Project Request – Description – Accounts – Details – Estimated Budget

18. Reports & Useful Links Reports – Record Lists – Phone Numbers Useful Links – Facility Links – User Definable Links

19. Questions? Please complete the evaluation