1. Florida International University HR Liaisons Meeting September 17, 2009

2. AGENDA Introduction 2008-09 Highlights TLC Brigade Presidential Salute FIU STEPP Program Service and Recognition Awards Action Items Wrap Up

3. HR LIAISON ROLES Serve as last point of contact between department and DHR for paperwork Serve as first point of contact for department employees Disseminate information Ensure clear lines of communication about HR matters Apprise central HR about departmental concerns Understand HR policies and procedures

4. 2008-09 HIGHLIGHTS You helped us process over 8,500 employee actions With your help, we disseminated over 60 communications You helped us update over 3,000 positions with the “Reports To” information Human Resources established the Recruitment Consultative Model Implemented the Pre-Employment Requirements Policy Rolled out the Performance Excellence Process

5. STRATEGIC PRIORITIES Customer Service Communication Processes and Procedures Leadership Metrics Compensation Administration Recruitment and Selection Performance Management Professional Development Technological Infrastructure

6. TLC BRIGADE The “Tender Loving Care” Brigade Program, an initiative of President Rosenberg, is intended to demonstrate kindness, respect and appreciation for employees and retirees of the university The committee will be comprised of a team of volunteer faculty, staff and retirees who will provide support and compassion to FIU constituents in addition to representing the university at special events Employees may contact committee members directly or complete an online notification form to communicate circumstances affecting members of the FIU community and retirees The team will provide support and/or resources to those in need, to the extent possible and consistent with privacy considerations

7. FIU STEPP PROGRAM The “Striving to Enhance Personal Performance” Program will offer bi-monthly, one-hour sessions to promote the personal and professional development of all faculty, staff and administrative employees Leaders from both FIU and the community will be engaged to present at the events Topics will include: Healthier Lifestyles Making a Difference in the Community Financial & Legal Affairs Leadership and Supervisory Excellence

8. PRESIDENTIAL SALUTE This initiative is designed to help recognize employees providing quality service to students, internal and external constituents Human Resources will review nominations submitted via the online form President Rosenberg will send a Presidential Salute to selected nominees to express his appreciation for his or her service to the university

9. EMPLOYEE SERVICE AND RECOGNITION AWARDS The Employee Service and Recognition Awards Ceremony will be a combined event this year Employees who achieved a service milestone or retired between January 1 and December 31, 2008 will be recognized Nominations for the Recognition Awards are now being accepted at hr.fiu.edu/go/awardshr.fiu.edu/go/awards The invitation-only event will take place on October 27, 2009

10. ACTION ITEMS Communication Items Look out for Tips for Telephone Service Delivery, TLC Brigade and Presidential Salute e-mails and share with everyone in your department Remind benefit-earning employees about the Open Enrollment Period (September 14, 2009 – October 9, 2009). Look out for communication on open labs Encourage faculty, staff and administrative employees to submit nominations for Employee Service and Recognition Awards – Deadline is October 5, 2009 Remind supervisors of the PEP Deadline of September 30, 2009 Action Items Complete the HR Liaisons Survey due today

11. Questions or Comments? WRAP UP