1. Inspiring engagement and positive cultural change through effective employee communications At the heart of it all

2. Setting the stage Key words: Musings > Forgot >Vignettes > Mosaic > Modern art

3. han that Aprill with his shoures soote The droghte of March hath perced to the roote, And bathed every veyne in swich licour Of which vertu engendred is the flour The quest Key words: Author > signficance

4. Poet bankers Give me an employee who can divine Chaucer … and I’ll teach them how to read a balance sheet in 20 minutes. Matthew Barrett, former CEO Bank of Montreal, Barclays Bank Key words: specialization > generalist > big picture > connections > leadreship

5. Inspiring engagement: introducing the love economy Key words: <>

6.  Do you love your job?  Do people at your organization LOVE what they do?  Does it matter? The quick questions

7. Companies with highly engaged workforces outperform low-engagement companies by: 202% Sure it does! Source: Gallup engagement study, 2015

8. Key words: Discretionary effort > 20 FTEs > Marx > success > engagement All you need is …

9. The engagement model Vision Key words: Leadership > Compelling > Long-term > Jacques

10. The engagement model Vision Line of sight Key words: Understanding > shared opportunity > teamwork > efficiency > quality > consistency

11. The engagement model Vision Line of sight Rewards (Total) Key words: Appropriate > fair > understood > motivating

12. All about alignment The heart of it all Key words: Information > lifeblood > heart > filter and circulate

13. The dead zone Key words: Dead zone > extremities > disorientation > survival

14. A matter of perspective Key words: Skills > microscope > telescope > DNA > uniquely great

15. Keepers of the culture: leading effective change

16. Our starting points Key words: Love change > fear uncertainty > control > celebration

17. Culture defined (Edgar Schein) 17 “Culture is the sum total of all the shared, taken-for-granted assumptions that a group has learned throughout its history. It is the residue of success.” Key words: a source of competitive advantage > drives excellence

18. A more comfortable definition 18 That’s just the way we do things around here, honey!

19. Change what you do and how you do it … and you’ll change your culture! The trick is retaining your values! Driving change

20. The change communication model Leadership Key words: Mantra / official & unofficial / sets the tone

21. The change communication model Leadership Infrastructure Key words: Experiential learning / say do gap / cutural

22. The change communication model Leadership Infrastructure Media Key words: supportive / personalized / interactive / targeted / real-time

23. The strategic framework  Up before out!  Three pulses (at least)  Leaders  Influencers  Employees  A focus on feedback (circulation)  All about dialogue  That’s communication!

24. It’s about building TRUST! Key words: Credibility /

25. Inspiring engagement and positive cultural change through effective employee communications At the heart of it all