1. Metro Public Health (MPH) Atlanta, Georgia MPH 548: Human Resource Management Students: Nicole Johnson, Costa Ndayisabye, Sharon McNeil, & Norleen Oliver Professor: Dr. Hollie Pavlica August 20, 2015 Metro Public Health (MPH) Atlanta, Georgia MPH 548: Human Resource Management Students: Nicole Johnson, Costa Ndayisabye, Sharon McNeil, & Norleen Oliver Professor: Dr. Hollie Pavlica August 20, 2015 Group 2

2.  Context of the Presentation  Relevant Legal or Ethical Frameworks to the Organization  Job Description of a Vacant Role in the Organization  Training & Development Needs  Performance Management & Tools  Current Trends in Health Human Resources Relating to the Organization  Context of the Presentation  Relevant Legal or Ethical Frameworks to the Organization  Job Description of a Vacant Role in the Organization  Training & Development Needs  Performance Management & Tools  Current Trends in Health Human Resources Relating to the Organization Presentation Outline

3. Metro Public Health Established in 1962 Metro Public Health Established in 1962 Context of Presentation

4. 4 Nicole Johnson, Program Specialist Educator  Non-profit  HR Responsibilities  HIV Prevention Research  HIV by age Nicole Johnson, Program Specialist Educator  Non-profit  HR Responsibilities  HIV Prevention Research  HIV by age Context of Presentation

5. 5  Confidentiality: HIPPA  Patient Protection and Affordable Care Act (PPACA)  Workplace Hazards  What can go wrong?  How likely is a hazard to occur? (Fried & Fottler, 2011)  Job Hazard Analysis  Job with the highest rates of injury or illness  Potential to cause severe or disabling injuries or illness  One simple human error could lead to severe accident or injury (Fried & Fottler, 2011  Occupational Safety and Health Act (OSHA)  Retention strategies  Confidentiality: HIPPA  Patient Protection and Affordable Care Act (PPACA)  Workplace Hazards  What can go wrong?  How likely is a hazard to occur? (Fried & Fottler, 2011)  Job Hazard Analysis  Job with the highest rates of injury or illness  Potential to cause severe or disabling injuries or illness  One simple human error could lead to severe accident or injury (Fried & Fottler, 2011  Occupational Safety and Health Act (OSHA)  Retention strategies Legal & Ethics

6. 6  Prevention & disease management  Patient Safety  Technology for communication  Family Organization  Prevention & disease management  Patient Safety  Technology for communication  Family Organization Legal & Ethics

7. As Public Health Educator you will be responsible for providing HIV testing, education and counseling to at-risk youth (ages 12 to 24) at Metro Public Health Department —Georgia’ largest provider of HIV testing services for adolescent to young adult. Furthermore, you will also be responsible for providing health education through community-based activities and group- level intermediations. 7 Job Description

8. 8  Monitor phone calls and refer caller to applicable programs and/or resources.  Supply all clients with appropriate registration materials for medical/testing and register them accordingly.  Make sure all required registration documents are completed accurately and record the registration information into metro public health department management system.  Schedule new and returning patients according to registration practices in the MPH patient management system.  Monitor phone calls and refer caller to applicable programs and/or resources.  Supply all clients with appropriate registration materials for medical/testing and register them accordingly.  Make sure all required registration documents are completed accurately and record the registration information into metro public health department management system.  Schedule new and returning patients according to registration practices in the MPH patient management system. Principle Duties & Responsibilities

9. 9  Provide eligible clients with anonymous risk reduction counseling sessions, administering the testing device, reading and delivering test results, linking HIV-positive youth to care (if necessary), and documenting service delivery in electronic health records  Conduct client-centered HIV and sexually transmitted disease (STD) testing and counseling, in accordance with agency policies, at MPH and in other community-based settings.  Provide eligible clients with anonymous risk reduction counseling sessions, administering the testing device, reading and delivering test results, linking HIV-positive youth to care (if necessary), and documenting service delivery in electronic health records  Conduct client-centered HIV and sexually transmitted disease (STD) testing and counseling, in accordance with agency policies, at MPH and in other community-based settings. Principle Duties & Responsibilities Cont.

10. 10  Provide one-on-one and group health education to youth participating in Metro Public Health departments various programs, including but not limited to daily and evening drop-in programming.  Initiate, organize and manage community-based quarterly HIV prevention education workshops, educational health fairs, in addition to testing services targeting high-risk youth.  Provide one-on-one and group health education to youth participating in Metro Public Health departments various programs, including but not limited to daily and evening drop-in programming.  Initiate, organize and manage community-based quarterly HIV prevention education workshops, educational health fairs, in addition to testing services targeting high-risk youth. Principle Duties & Responsibilities Cont.

11. 11  Maintain accurate HIV data and develop and improve prevention skills by attending regular trainings.  Advocate health department and program policies and procedures, including confidentiality.  Attend all required trainings and meetings.  Maintain accurate HIV data and develop and improve prevention skills by attending regular trainings.  Advocate health department and program policies and procedures, including confidentiality.  Attend all required trainings and meetings. Principle Duties & Responsibilities Cont.

12. 12  Be responsible for providing administrative assistance to program staff.  Perform as acting director in emergencies.  Execute on call administrator duties once a month during the weekend  Be responsible for providing administrative assistance to program staff.  Perform as acting director in emergencies.  Execute on call administrator duties once a month during the weekend Principle Duties & Responsibilities Cont.

13. MPH OD MPH Performance Management Workforce Planning Continuous Quality Imporvement Conflict Resolution 13 PeopleSystem Process Tools Organizational Development (OD)

14. 1. Organization-Specific Information  Overview of MPH  Policies 2. Employee-Centered Information  Job Description  Compensation and Benefits  Shadowing and Office Tours 14 New Hire Orientation

15.  Employee diversity : Metro Public Health considers diversity as an important asset that contribute to the organization success.  Workplace safety : MPH employees are responsible to promote safety within the organization.  3. Workplace sexual harassment: Mutual respect is mandatory among MPH of different gender. Employees are required to respect each other and immediately report to the supervisor on any sexual harassment case. 15 New Hire Orientation Cont.

16.  Information Technology: Reporting and communication system using MPH software. 16 MPH New Hire Orientation Cont.

17.  Define MPH expectations  Employees’ goals are well defined and documented  Monitoring and Evaluation plan  Recognition of well-performed employees  Training plans for poor-performed employees 17 Performance Management

18. 18 Performance Appraisal (Part One)

19. 19 Adapted from HR Florida International University (2007) Performance Appraisal (Part Two)

20.  Increasing Leadership Competencies and Compensations  Succession Planning  Physician Leadership  Staff Engagement (B. E. Smith, 2015) 20 Current Trends in Health Human Resources

21.  Utilization of Technology and Software Applications  Impact of the Affordable Care Act  Aging Workforce (B. E. Smith, 2015) 21 Current Trends in Health Human Resources Cont.

22. All the current trends specified in the previous slides will have an impact on Metro Public Health (MPH). Regardless of the type of organization, governmental, non profit, or privately owned healthcare organization, these trends would still need to be closely managed and MPH being a non profit organization, it is no exception. 22 Impact of Current Trends on MPH

23. 23 References B. E. Smith. (2015). Top four trends affecting healthcare human resources executives in 2015. Retrieved from https://www.besmith.com/thought-leadership/executive- briefs/top-4-trends-affecting- healthcare-human-resource- executives-2015 Career Center. (2015). http://careers.npo.net/jobs/7436850/health-educator-broadway-youth- center?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed Centers for Disease Control. (2015). HIV by group. Retrieved from http://www.cdc.gov/hiv/group/index.html Centers for Disease Control & Prevention (2014). HIV prevention research. Retrieved from http://www.cdc.gov/hiv/prevention/research/index.html Fried B. J. & Fottler, M. D. (2011). Fundamentals of Human Resources in Healthcare. Chicago, IL. Health Administration Press. HR Florida International University. (2007). Staff performance appraisal. Retrieved from http://hr.fiu.edu/uploads/file/forms/elr/usps_appraisal.pdf NCBI. (2015). Information and communications systems: The backbone of the health care delivery system. Retrieved from http://www.ncbi.nlm.nih.gov/books/NBK22862Hrcouncil.ca (2002). Learning, training and development. Retrieved from http://hrcouncil.ca/hr-toolkit/learning-ready.cfm Public Health Foundation. (2015). Performance management. Retrieved from http://www.phf.org/focusareas/performancemanagement/Pages/Performance_Management.aspx Society for human Resource Management (2013). SHRM Calls for Flexibility in Applying Health Care Mandate/ Public health job description and duties. (2015). Retrieved from http://www.allalliedhealthschools.com/health- careers/public-health/public-health-job-description/ Public health education(2015) http://www.publichealth.org/careers/education/ Society for Human Resource Management [SHRM]. (2013). SHRM workplace forecast. Retrieved from http://www.shrm.org/research/futureworkplacetrends/documents/13- 0146%20workplace_forecast_full_fnl.pdf Unicorn HRO. (2015). HR trends in healthcare companies. Retrieved from http://www.unicornhro.com/articles/hr-trends-in-health-care-companies Wooldridge, S. (2014). Five biggest challenges, trends for 2015. In Benefitspro. Retrieved from http://www.benefitspro.com/2014/12/16/5-biggest-hr- challenges-trends-for-2015