1. People Strategy Group

2. Jacqui Granger jacqui@gbtraining.com

3. Objectives ●To describe the Academy content, to give a full picture of the activities involved ●To encourage GTMC members to participate in the programme ●To work together to shape future development

4. Agenda ●Content overview ●Activity overview ●Final result ●How you can get involved ●Future development - questions

5. Course Overview Module 1: Introduction to Business Travel Module 2: Products & Services Module 3: Global Distribution System (GDS) Sabre Module 4: Customer Service Module 5: Fares & Ticketing (VA1 & VA2) Module 6: Sales & Marketing Module 7: Business Skills Module 8: Travel Management Module 9: Preparing for Employment

9. Course Overview Module 1: Introduction to Business Travel Module 2: Products & Services Module 3: Global Distribution System (GDS) Sabre Module 4: Customer Service Module 5: Fares & Ticketing (VA1 & VA2) Module 6: Sales & Marketing Module 7: Business Skills Module 8: Travel Management Module 9: Preparing for Employment

11. Course Overview Module 1: Introduction to Business Travel Module 2: Products & Services Module 3: Global Distribution System (GDS) Sabre Module 4: Customer Service Module 5: Fares & Ticketing (VA1 & VA2) Module 6: Sales & Marketing Module 7: Business Skills Module 8: Travel Management Module 9: Preparing for Employment

12. Assessment Final RFP LEARNING JOURNALLEARNING JOURNAL 13 Assessments / Assignments Written Online assessment Exams Presentation

14. Summary ●Content overview ●Activity overview ●Final result

15. Next steps ●How you can get involved? ●Future development ●Questions