1. Training and the use of electronic services Nina T. Svendsen

2. The users  165 Members of the Storting (169 MPs from Oct. 2005)  386 administrative staff  180 political staff  75% Members and staff, 25% external  330 participants in training  2001-03 60 new jobs within political staff 21st Annual Conference of Library and Research Services for Parliaments Oslo, 10-12 August 2005 Nina T. Svendsen

3. Training in Løveporten Training Løveporten/Internet

4. Training  Class room instructions  Drop-in sessions  In house courses by external providers – Lovdata Norwegian Law in English, Statistics Norway  One-on-one tutorial  Reference desk Plans for the near future  Drop-in sessions  One-on-one tutorial 21st Annual Conference of Library and Research Services for Parliaments Oslo, 10-12 August 2005 Nina T. Svendsen

5. The Links Library

6. Simple search Hits Løveporten Hits links library

7. Portal for the Standing Committee on Health and Social Affairs (not in use) Periodicals on Health and Social Affairs Links (not in use) Standing Committee

8. Lessons learned  Training  Good feedback  Offer training at an early stage  Cooperation important  Cross section  Party Groups  On-going prosess  Electronic services  More statistics needed  Usability testing 21st Annual Conference of Library and Research Services for Parliaments Oslo, 10-12 August 2005 Nina T. Svendsen