1. 1 Project Management C53PM Session 3 Russell Taylor Staff Work-base – 1 st Floor E-mail: rtayl@borderscollege.ac.uk

2. Business Department 2 Session 3 Chapter 3 –Project Quality Management

3. Business Department 3 Assignment 7.Quality Management Plan –This should include identification of quality standards, provision of quality assurances and suggested methods of control 1 page statement on the importance of quality in the project and how it is to be maintained

4. Business Department 4 High visibility projects Quality impact Impact on reputation Impact on business Protect client reputation

5. Business Department 5 Project Quality – trade-off Time Scope Including Quality Cost

6. Business Department 6 Quality

7. Business Department 7 Quality “Totality of characteristics of a product or service that bears on its ability to satisfy stated or implied needs” Judging Quality –Reliability - ability of a product or service to maintain the standard of its performance for a specified period of time and under stated conditions –Grade - category or rank given to a entities having the same functional use but different requirements for quality Quality is consistent conformance to customer expectations –Cost & time are key

8. Business Department 8 Total Quality Approach More about process than product Quality of Processes must be addressed…. …..in order to deliver a quality end product All processes need to work together All processes need to be controlled for quality

9. Business Department 9 Quality at all processes in the Projects life- cycle Initiation & Definition Develop Scope Statement Conduct feasibility study Development Planning Generate Activities & Interdependencies Determine Responsibilities Define resources Develop Schedules & Budgets Identify Risks Execution & Control Track & Manage Project Closure Perform Post-Project Review

10. Business Department 10 Quality in Project Deliverables Initiation & Definition Project Charter Development Planning Project Plan Execution & Control The Project Closure Project Documentation

11. Business Department 11 Quality Management More process than product –Include quality at all processes in the Project-life cycle –Take on board lessons learned –Seek continuous improvement in the processes –And the deliverables Organisations contribution to quality –Seek sources of bad & good quality –Correct impaired processes and improve quality

12. Business Department 12 Quality Management complements Project Management Stakeholder satisfaction –Scoping – meeting need Customer Satisfaction –Conformance to specifications Prevention over inspection –Cost of avoiding mistakes Managements Responsibility –Team responsibility, resource management Implement Process with phases –Project – life cycle –Deming’s plan do check-cycle

13. Business Department 13 Deming’s plan-do-check-act cycle Plan 1.Select an opportunity for improvement 2.Identify customer requirements 3.Define Problem 4.Collect data 5.Analyse for root causes 6.Find solutions 7.Prepare plan for implementation Do 8.Implement Solution Check 9.Monitor results, evaluate against plan 10.Determine reasons for deviation Act 11.Take corrective actions for deviation 12.Standardise the process – make successful solutions permanent 13.Reflect

14. Business Department 14 Time Performance “Continuous” improvement Standardize and maintain Improvement Continuous Improvement

15. Business Department 15 Costs of Quality Scrap and rework –rescheduling, repairing, retesting Defective products in the hands of the customer –recalls, warranty claims, law suits, lost business Detecting defects –inspection, testing Preventing defects –training, product/process redesign Management

16. Business Department 16 The Cost of Quality Total Cost of Quality = Failure costs + Appraisal costs + Prevention costs Prevention over inspection –Cost of avoiding mistakes ‘v’ cost of correcting them Minimised Total Cost of Quality Prevention costs + Appraisal costs = Failure costs

17. Business Department 17 Project Quality Management Plan Quality Planning Quality Assurance Quality Control

18. Business Department 18 Quality Management  Quality Planning –  identifying which quality standards are relevant to the project and determining how to satisfy them  Quality Assurance –  evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.  Quality Control –  monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

19. Business Department 19 Quality Planning Identify the relevant quality standards –Organisational Standards –Industry Standards ISO 9000 series –Guidelines for quality covering the manufacturing and presale inspection of products and services –Specify what is required, but not how to do it –Certification is administered by a third party, and must be renewed every three years Determine how they are satisfied –Processes & deliverables

20. Business Department 20 Quality Planning Quality Policy –State overall intentions and direction (what not how) –Documents project objectives –Documents project deliverables & deadlines –Operational Definitions (Terms, quality measurements) –Provide specific quality guidelines for key quality issues

21. Business Department 21 Quality Assurance Planned activities & processes which provide confidence/assurance in an attempt to achieve quality –Project team –QA Department Continuous evaluation of the project Administrative processes & procedures –Benchmarking –Cause & effect diagram Quality Audits –Independent evaluation Quality Improvement –Taking actions for effectiveness & efficiency

22. Business Department 22 Quality Control Monitoring specific project results to determine compliance with quality standards Eliminate causes of unsatisfactory performance Technical aspect of quality management Continuous Improvement Quality control systems –Select what to check and control –When should the checks take place –How is quality measured –Set standards for decision making and corrective action –Compare results to quality standards

23. Business Department 23 Statistical Process Control (SPC) Check the product or service during its creation Use of Control charts Time Some measure of operation’s performance

24. Business Department 24 Statistical Process Control (SPC)

25. Business Department 25 Statistical Quality Control Cause & effect analysis Run Chart Tally sheet Pareto chart Process flow chart Histograms Scatter Diagrams Control Chart IDENTIFICATIONANALYSIS Overlap Analysis

26. Business Department 26 Tally Sheets

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29. Business Department 29 Scatter Diagrams Shows strong correlation: x and y are related Shows no correlation: x and y are unrelated

30. Business Department 30 Quality Philosophies TQM –If production does it right the first time and produces products and services that are defect-free, waste is eliminated and costs are reduced. –Managing people and processes to ensure customer satisfaction (internal & external) at every stage.

31. Business Department 31 Take a break