1. Summary

2. SGC: Manual SGC 2 8 QUALITY MANAGEMENT PRINCIPLES Process approach System approach to management Factual approach to Decision making Mutually beneficial supplier relationships Customer focus Involvement of people Continual improvement Leadership

3. SGC: Manual SGC 3 Sequence of workshop activities..\Documents\General approach 2.vsd

4. SGC: Manual SGC 4 QP Quality Objectives/Targets Required Procedures Documents required by the organisation Records required

5. SGC: Manual SGC 5 Process Risk Frequency Impact Critical Limits Preventive Action Correction Corrective Action Work Instruction HighLowdescription Medium decision tree LowMedium description photos LowHighetc. Product quality Service quality Organic integrity FLO integrity etc. Customer requirements Objectives: Targets: Continuous Improvement (annual targets for critical limits Per Process:

6. SGC: Manual SGC 6 Product quality Service quality Integrity Organic System Integrity FLO system Eurepgap / Utz Kapeh Coffee Practices Etc.ISO 9001 Normas internas Production Buying Processing Exports Administration Management & Organisation Human resources Quality management (coordination)

7. SGC: Manual SGC 7 General Flow chart Chart per process Sub-processesRisk analysisWorking instruc- tions Registrations VisioExcel Quality manual in levels computerise, database

8. SGC: Manual SGC 8 Continue Further develop your system: –Flow charts –Risk assesment against requirements (see quality policy) –Document working instructions –Document job descriptions and profiles –Check inputs/outputs, requirements and responsibilities (start with commercialisation). –Make sure process owner and director approve

9. SGC: Manual SGC 9

10. 10 Follow up workshop –Identify Critical Control Points, with related Corrective Actions –Connect QMS with existing registration –Start auditing the performance of processes against process metas –Engage a quality manager that coordinates the quality management and organises internal audits –Start with the implementation of management reviews of internal audits. –Start with the implementation of document control system. –Measure customer satisfaction (internal and external) –Staff training in quality management should be organized. –Organise staff appraisal and training assessment procedure