1. Chapter 11 Technical Training

2. Training Proper training of all personnel Flight crews Cabin cress Ground handling crews Aircraft maintenance technicians (AMT) Inspectors Auditors Managers Computer operations Administrative personnel

3. Training Organization Airline training organization Training department Corporate level school Separate organization Training instructor, coordinator, manager

4. Training Airline Maintenance FAR 121.375 requirement Comprehensive training program Director of training Works with DOM & DQM Types of training Organizational Manufacturer/vendor Quality OJT Equipment operation/safety Refresher

5. Training Formal Accomplished before hire FAA approved school Appropriate license Technical/trade school Arrange for necessary test Military service

6. Training Organizational training Airline policies/procedures/paperwork General policy manual Organizational manual Corporate structure Terms/definitions Symbols Rules/regulations Maintenance practices Full courses for each airframe/system MEL Deferral program Maintenance duty time limitations

7. Training Organizational training Airline policies/procedures/paperwork QC/QA functions Internal audit program Reliability program CASS Cold weather operations Deicing Sub-tropic Natural disasters

8. Training Manufacturer Aircraft body Vendor Systems Air conditioning system/avionics QC Auditing procedures/techniques Inspection techniques Tool/equipment calibration Refresher training RIIs Special training (airline or outside organization)

9. Training OJT In conjunction with classroom training Specialized hands-on With experienced AMT Troubleshooting Sign-off processes Equipment operation/Safety Training How to use equipment Report broken/out-of-service equipment

10. Training Refresher Training Reverify certain skills Understand systems How to troubleshoot “As necessary” basis Maintenance Resource Management (MRM) Human factors in maintenance AC 120-72 Develop, implement, reinforce requirements Improve Communication Effectiveness Safety in maintenance operations

11. Training Airframe Manufacturer Training Certain number of training slots Usually instructors Create airline version of course “As necessary” basis Specialized courses ETOPS CPCP

12. Training Supplemental Training Fleet type/differences Environmental/hazardous materials Dangerous goods Values and ethics Fire safety Hearing conservation Aircraft taxi/towing

13. Training Training media Formal instructor, classroom CBT WBT Video, power-point OJT Workshop-type training As needed Bulletins Alerts