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EFFECTIVE FEEDBACK ROSE CLEMENTS / HR DIRECTOR – MICROSOFT.

Published byMiranda Montgomery Modified over 9 years ago

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Presentation on theme: "EFFECTIVE FEEDBACK ROSE CLEMENTS / HR DIRECTOR – MICROSOFT."— Presentation transcript:

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2 EFFECTIVE FEEDBACK ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

3 BEHAVIOUR MATTERS Environment StrategyClimateLeadership People Organization System Business Results Culture Source: Adapted from the Hay Group 70% 30%

4 “GIFTING” FEEDBACK = HIGH PERFORMANCE Values Attitudes/ Mindsets Behaviour Teamwork Optimal Company Performance Authentic Communication Mindset Effective Feedback Skills

5 THE SBIC FRAMEWORK Situation What is the situation giving rise to the discussion Behaviour What specific behaviour was observed that you’d like to discuss? Impact What specific impact of this behaviour in terms of the people or the process at work? CHANGE In the case of correctional feedback, what behaviour would you like to see change so that the impact with improve? CONTINUE In the case of positive feedback what behaviour would you like to see continue to maintain the impact?

6 BARRIERS AND ENABLERS SBIC Environment Privacy Time Positive Time-proximate Style Questions Body Language Active Listening Collaborate Approach Honest Assertive Non-judgemental Empathetic Climate Role model Permission Circumstances Genuine intent

7 BEING AUTHENTIC

8 1. Understand the Barriers and enablers of Effective Feedback 2.“Gift" Feedback in an honest and respectful way 3. Recognise the impact of a simple framework for your business IN SUMMARY…

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