1. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com National Services Business Analysis and HL7 Martin Whittaker, Touchstone Consultancy Ltd martin@touchstone.uk.com

2. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com What are National Services? Interaction between Spine and national systems –Spine Services –New Common Applications and Services –Existing National Applications –Knowledge Sources

3. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com

4. What is Business Analysis? Scope the domain Agree scope with stakeholders (clinicians, DA, suppliers…) Document business processes, including assumptions and issues Define comms requirements Hand over to comms team

5. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Domain Scoping What business areas are included? –OBS/Schedules –Talk to stakeholders –Talk to DA

6. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Problems Nobody has done this before Speed –Detailed design in OBS Confidentiality Stakeholders have very different views

7. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Document Business Processes The business processes don’t exist yet Reality changes, eg –TMS maturing –PDS/NSTS situation

8. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Define Comms Requirements How far can you assume the solution? –Messaging? –HL7 V3? Data Dictionary vs HL7 codelists

9. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com The Ideal Way Fully-sorted design model Two strands: –Commercial documents (OBS etc) –Design documents

10. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com The Practical Way Constraints –Political pressures –Confidentiality –NHS traditions Result –OBS is design document –Consultation is limited

11. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Benefits Speed Political success Commercial satisfaction

12. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Risks Incomplete analysis –Incompatible solutions in different areas –Technical cul-de-sacs Lack of clinician & staff consultation –Incomplete take-up Lack of supplier consultation –Incompatible solutions How proven is the solution?

13. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com Successes Contracts have been placed A lot of work has been done Most stakeholders happy

14. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com What Happens Next? Understanding of suppliers’ solutions Proof of the pudding HL7 approves the messages –Localisation???

15. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com “May you live in interesting times”

16. Martin Whittaker, Touchstone Consultancy Ltd, martin@touchstone.uk.com