1. By Wayne Andrews Customer Care Training

2. Getting to know your customers 1:So the first thing to know that you got to be friendly? 2: Make sure that your Body Language is positive 3: Always have a friendly Attitude 4: Have a lovey Smile & always make Eye Contact

3. Today I am going to show you a view Image & can you tell me which ones to do & what not to do?

4. Welcome To the next steps of customer facts

5. Familiarize yourself with your work areaFamiliarize yourself with your work area Always make sure your bodyAlways make sure your body Language is right? Make sure you have aMake sure you have a friendly Attitude & a Big Smile 1 Today’s Overview

6. Learning Objectives What not to show & what to do

7. L ET TALK ABOUT A TTITUDE

8. That talk about growth The Customer Care learning curve Start of the year you start slow then after 3 Years your customers grow

9. LeadContact information Wayne Andrews wayneandrews1@hotmai l.co.uk

10. Targets Get Familiar With your customers Get Familiar With your customers Then you are the master of customer service? Then you are the master of customer service? Working Toward To being the best Get Experienced And be the best you can be Get Experienced And be the best you can be

11. 1 1 2 2 4 4 11 5 5 8 8 9 9 10 12 3 3 15 16 17 19 18 22 23 24 25

12. Case Study – His first day – Mistakes made – Successes achieved – The moral of the story – Is This is the day of my son being born I was a new dad and not sure what to do but in the end I never gave up and I have a lovey son?

13. Discussion What we can learn from Wayne Best practices Always put the customer first and make sure they leave with a big

14. Summary Define your challenges – Technological as well as personal Set realistic expectation – Mastery is not achieved overnight Keep your eye on the goal – Mentorship programs

15. Q UESTIONS ?