1. PPD/CG Christmas Lectures Windows - Support Gareth Smith PPD Xmas Lectures 17 th December 2007

2. Organization…… 2006 – Fit For The Future SPBU (Scientific Programs Business Unit) PPD SSTD CSE NP Significant re-organization of support structures within CCLRC Business IT Team – Support for SPBU at RAL – Maintain presence in SSTD and PPD – No more ‘CLEO’ support. Each BU supplied first line support. – Use of “Footprints” call logging software. Team comprises: Adrian Boulter; Alan Doo; Kevin Dunford; Jack Roberts; Paul Shuttle; Gareth Smith; Paul Smith. 2007 – SPBU merged with TBU to form STBU (Science & Technology Business Unit) But IT not re-organized….. PPD Xmas Lectures 17 th December 2007

3. HelpDesk To Contact us: E-mail: STBUITHelpdesk@rl.ac.ukSTBUITHelpdesk@rl.ac.uk Phone: Extension 5074 –All Business IT request through this front end. –We forward requests on as appropriate. –Issue of PPD Business v. Scientific requests PPD Xmas Lectures 17 th December 2007

4. Footprints HelpDesk PPD Xmas Lectures 17 th December 2007

5. Footprints - Calls PPD Xmas Lectures 17 th December 2007 Total of about 6500 queries to date. Over 1200 calls from PPD in 2007.

6. Footprints – Call Types PPD Xmas Lectures 17 th December 2007

7. Systems Used Daily PPD Xmas Lectures 17 th December 2007

8. Purchasing Policy –PPD Computing Group provides the main desktop system for each member of staff. –Laptops and laboratory systems bought by appropriate group. –If a person chooses to only have a laptop then CG will contribute £500 towards cost. Also: CG provides monitor/keyboard/mouse Office license etc. As part of laptop cost a docking station to be bought (DSE requirements). PPD Xmas Lectures 17 th December 2007