1. 1 This is English 3 齐齐哈尔广播电视大学 主讲教师：钱东瑶 Unit 7 An English man’s Home is His Castle

2. 2 Objectives In this unit you study vocabulary related to houses and location; study vocabulary related to houses and location; study the structures to need doing and to have/ get sth done; study the structures to need doing and to have/ get sth done; study adjectives and their dependent prepositions; study adjectives and their dependent prepositions; focus on the function of complaining and apologising; focus on the function of complaining and apologising; work on letter writing and the use of connectives. work on letter writing and the use of connectives.

3. 3 Session 1 (P. 106) In this session you study vocabulary to describe houses and location; study vocabulary to describe houses and location; study the structure to need doing; study the structure to need doing; study the structure to have/ get sth done. study the structure to have/ get sth done.

4. 4 Language Focus (1) (P. 109) to need + doing 和 to need + to do to need + doing 意思是 “ 某物 ( 事 ) 需要..” 表示被动意义. The roof needs repairing. My hair needs cutting. to need + to do 意思是 “ 某人（主语）需要做某事 ” 。 They need to repair the roof. We need to study English. to need 有两种否定和疑问形式。 He doesn’t need to study English. He needn’t study English.( 用作情态动词 ) Does he need to study English? Need he study English? ( 用作情态动词 ) 注意： need 用作情态动词时无时态、人称变化，多 用于疑问句和否定句。

5. 5 Exercise (P. 109 Activity 4) 1. The doors _____________________ today. (paint) 1. The doors _____________________ today. (paint) 2. He ________________ the gate last week. (replace) 2. He ________________ the gate last week. (replace) 3. They ____________the roof last summer. (fix) 3. They ____________the roof last summer. (fix) 4. The path ______________________ before the winter. (clean) 4. The path ______________________ before the winter. (clean) 5. The window frames _____________________ soon. (paint) 5. The window frames _____________________ soon. (paint) 6. You __________________________ the windowpanes as soon as possible. (replace) 6. You __________________________ the windowpanes as soon as possible. (replace) 7. The steps _________________________ soon. (repair) 7. The steps _________________________ soon. (repair) 8. The chimney _________________________ before we have a fire. (clean) 8. The chimney _________________________ before we have a fire. (clean) need/ will need painting needed to replace needed to fix needs/ will need cleaning need/ will need painting need to/ will need to replace need/ will need repairing needs/ will need cleaning

6. 6 Language Focus (2) (P. 110) to have something done “to have + 宾语 + 过去分词 ” 这个结构表示动作并非 主语所为，而是使人或安排人做某事，尤指安排专 门的人来做。 The agent had the windows painted two years ago. When did the agent have the windows painted? They haven’t had the broken windowpanes replaced yet. Have they had the broken windowpanes replaced yet?

7. 7 Language Focus (2) (P. 110) 模仿以上例子说出下句的四种句式： 他已（找人）把汽车修好了。 He has had the car mended. He hasn’t had the car mended. Has he had the car mended? When did he have the car mended? 在口语中，也常用 “to get + 宾语 + 过去分词 ” 表达同 样的意思。 He got the gutter （排水沟） replaced. Have you got the gate mended?

8. 8 Exercise (P. 110 Activity 5) Make sentences using the structure to have sth done. 1. We replaced the gate ourselves, but we had the chimney replaced. 1. We replaced the gate ourselves, but we had the chimney replaced. 2. They cleaned the windowpanes themselves, but they had the floors cleaned. 2. They cleaned the windowpanes themselves, but they had the floors cleaned. 3. She repaired the path herself, but she had the roof repaired. 3. She repaired the path herself, but she had the roof repaired. 4. We put in the new bath ourselves, but we had the shower put in. 4. We put in the new bath ourselves, but we had the shower put in. 5. We built the kitchen cupboards ourselves, but we had the conservatory built. 5. We built the kitchen cupboards ourselves, but we had the conservatory built. 6. I converted the bedroom to a study myself, but I had the garage converted to playroom. 6. I converted the bedroom to a study myself, but I had the garage converted to playroom.

9. 9 Exercise (P. 106 Activity 1) Vocabulary related to houses. 1. chimney 烟囱 ( f ) 1. chimney 烟囱 ( f ) 2. doors 门 ( c ) 2. doors 门 ( c ) 3. gate 大门 ( b ) 3. gate 大门 ( b ) 4. roof 屋顶 ( h ) 4. roof 屋顶 ( h ) 5. path 小路 ( e ) 5. path 小路 ( e ) 6. window frames 窗框 ( d ) 6. window frames 窗框 ( d ) 7. windowpanes 窗玻璃 ( g ) 7. windowpanes 窗玻璃 ( g ) 8. steps 台阶 ( a ) 8. steps 台阶 ( a ) bedroom 卧室 dining-room 餐厅 bathroom 浴室 living-room 起居室 kitchen 厨房 lounge 休息室, 娱乐室 study 书房 toilet 厕所 hall 门厅 garage 车库 garden 花园

10. 10 Text (P. 107 Activity 2) Useful words and expressions:   1. to let, to rent, to hire   to let 指主语向他人 “ 出租 ” 房屋、地产等 There is no vacant ( 空的 ) house to let in this city.   to rent 和 to hire 用作 “ 租用 ” 时意思相同。但当谈论 “ 租用居住的地方 ” 时用 to rent, 而 “ 雇用人做某事 ” 时 用 to hire: Do you want to buy a house or rent a flat? I will hire that company to organise the gig( 爵士 音乐会 ). He is going to hire (rent) a bicycle.

11. 11 Text (P. 107 Activity 2)   两者也都可用作 “ 租出 ” ： He hired himself out to the owner of a farm. Our landlord rents his house to us at 1000 dollars a year.   2. look （连系动词，后接表语）看起来 The garden looks neglected. The flats look shabby. You look young.   3. pay…for… 付 …… 的钱； 为 …… 付代价 John pays over £1500 a year for service and maintenance. I pay for my rooms by the day( 按日 ). You have to pay for this foolish behavior.

12. 12 Text (P. 107 Activity 2) 4. enough 足够 He is old enough to go to school. We have enough food for this week. 5. on the other hand 另一方面 I didn’t buy that car. On the one hand, it’s too expensive, on the other hand, I want a bigger one. 6. commute She commutes （经常往来） from Cambridge to London every day. He commutes to work on a half-hour bus ride each morning. 7. as…as… 象 …… 一样 …… Polly studies as hard as David.

13. 13 Decide whether the statements are true or false. (P. 108) 1. ( 1. (F) John Preston lives in a flat in north London. 2. ( 2. (F) The agent has had the roof repaired and got the gutter replaced. 3. ( 3. (T) 4. ( 4. (T) 5. ( 5. (F) The only drawback is that June’s husband has to commute into the centre of London every day. 6. ( 6. (T) 7. ( 7. (T) 8. ( 8. (F) It looks dreadful when you arrive.

14. 14 Reading Comprehension (P. 108 Activity 3) 1. my wife died 1. my wife died 2. to my daughter’s family 2. to my daughter’s family 3. were too much work for me 3. were too much work for me 4. over £1,500 a year for service and maintenance 4. over £1,500 a year for service and maintenance 5. everything ourselves 5. everything ourselves 6. out (from the centre of London) than John 6. out (from the centre of London) than John 7. a large semi-detached house / the suburbs 7. a large semi-detached house / the suburbs 8. in the garden 8. in the garden 9. has to commute to the centre of London every day 9. has to commute to the centre of London every day 10. our decision 10. our decision

15. 15 Language Focus (3) (P. 112) 1. 描述位置、方位 in the north/ south/ east/ west of… Hebei Province is in the north of China. In the centre/ in the suburbs 在中心 / 在郊区 Bob used to live in the suburbs, but now he lives in the centre of the town. on the edge of the town 在城镇的边缘 There is a pub on the edge of the town. further out 较远离 I live further out from our university than Peter. rural/ urban/ suburban area 乡下 / 市区 / 郊区

16. 16 Language Focus (3) (P. 112) The population in the rural area has increased more rapidly than that in the urban area.. 2. 描述做某事的感觉。 句子结构是： It’s + 形容词 + doing. It’s good/ It’s better/ It’s convenient/ It’s easy/ It’s easier/ It’s nice/ nicer/ It’s safe/ It’s safer... It wasn’t very easy getting （乘） the tube. It was convenient living close to work. 3 ．描述人或物的外貌、外观。 句子结构是：主语 + look + 形容词。 That house looks old. He looks nice. 他样子和善

17. 17 Exercise (P. 111 Activity 6) Vocabulary related to houses (types of dwelling). detached house 独立式房, semi-detached house 半独立式房, terrace house 连排房, tower block 塔 楼, studio flat 单室公寓, farmhouse 农舍, cottage 乡间别墅, bungalow 平房, flat 公寓 1. detached house, the suburbs 1. detached house, the suburbs 2. semi-detached house, the south of the town 2. semi-detached house, the south of the town 3. bungalow, the north of the town 3. bungalow, the north of the town 4. flat, the edge of the town 4. flat, the edge of the town 5. farmhouse, a village 5. farmhouse, a village 6. cottage, the west of the town 6. cottage, the west of the town 7. studio flat, the east of the town 7. studio flat, the east of the town

18. 18 Exercise (P. 113 Activity 8) Complete the sentences using to look + adjective (boring, naughty, old, safe, shy, young) 1. I live with my husband. ____________, but actually he’s very friendly. 1. I live with my husband. ____________, but actually he’s very friendly. 2. We have two children. _________________, but actually they’re very good. 2. We have two children. _________________, but actually they’re very good. 3. We used to live in the centre. _____________, but actually it’s a bit dangerous. 3. We used to live in the centre. _____________, but actually it’s a bit dangerous. 4. We like our house. ___________, but actually it’s quite new. 4. We like our house. ___________, but actually it’s quite new. 5. We like our street. _______________, but actually it’s fun. 5. We like our street. _______________, but actually it’s fun. 6. Sally, our neighbour, is very nice. _______________, but actually she’s nearly 60. 6. Sally, our neighbour, is very nice. _______________, but actually she’s nearly 60. He looks shy They look naughty It looks safe It looks old It looks boring She looks young

19. 19 Session 2 (P. 114) In this session you study adjectives and their dependent prepositions; study adjectives and their dependent prepositions; focus on the functions of complaining and apologizing; focus on the functions of complaining and apologizing; practise ways of improving your writing; practise ways of improving your writing; work on letter writing. work on letter writing.

20. 20 Language Focus (4) (P. 116) therefore, although, however 1. 1. therefore 意为 “ 所以, 因此 ”, 表示结果, 比 so 更正式。 They thought that the agent didn’t do enough, therefore John was asked to write to him. therefore 常和 and 连用。 He worked day and night, and therefore he was able to buy a new sports car( 跑车 ). 2. 2. although 意为 “ 虽然 ……, 但是 …… ”, 不能和 but 连 用。 ( 从属连词, 引导让步状语从句 )

21. 21 Language Focus (4) (P. 116) They still played tennis every day although they were 75 years old. Although he was wealthy, he was very mean ( 吝 啬 ). 3 ． however 意为 “ 然而, 但是 ”, 比 but 正式。位置较灵 活，在句首时，后面常用逗号。 They were 75 years old. However, they still played tennis every day. He was wealthy. However, he was very mean.

22. 22 Exercise (P. 117 Activity 12) Part A 1. B 2. A 3. E 4. C 5. D 1. Although the book was badly written, it became a best-seller. / The book was badly written. However, it became a best-seller. 1. Although the book was badly written, it became a best-seller. / The book was badly written. However, it became a best-seller. 2. Although I had met him before several times, I couldn’t remember his name. / I had met him several times before. However, I couldn’t remember his name. 2. Although I had met him before several times, I couldn’t remember his name. / I had met him several times before. However, I couldn’t remember his name. 3. Although the weather was terrible, we had a fantastic holiday. / The weather was terrible. However, we had a fantastic holiday. 3. Although the weather was terrible, we had a fantastic holiday. / The weather was terrible. However, we had a fantastic holiday. 4. Although the meal was very expensive, it wasn’t very good. / The meal was very expensive. However, it wasn’t very good. 4. Although the meal was very expensive, it wasn’t very good. / The meal was very expensive. However, it wasn’t very good. 5. Although she prepared well for the interview, she didn’t get the job. / She prepared well for the interview. However, she didn’t get the job. 5. Although she prepared well for the interview, she didn’t get the job. / She prepared well for the interview. However, she didn’t get the job.

23. 23 Exercise (P. 117 Activity 12) Part B Connect the sentences using therefore. 1. Unfortunately I am unwell. 1. Unfortunately I am unwell. 2. We have spent too much money this year. 2. We have spent too much money this year. 3. The rent of the building is very high. 3. The rent of the building is very high. a. I am unable to come to the meeting. b. She will not take it. c. We will not have a holiday. 1. Unfortunately I am unwell, therefore I am unable to come to the meeting. 2. We have spent too much money this year, therefore we will not have a holiday. 3. The rent of the building is very high, therefore she will not take it.

24. 24 Language Focus (5) (P. 119) 形容词及与其搭配的介词 ( 形容词或作为形容词使用的 过去分词与某些介词搭配使用, 构成固定结构.) 1. be angry about 对... 生气 He was angry about (at) what I had said. 2. be appalled by 对 … 惊骇 They were appalled by the news. 3. be concerned about 对 … 关心（关注） I am much concerned about his illness. 4. be disappointed with 对... 感到失望 We were disappointed with that new restaurant because the food tasted awful.

25. 25 Language Focus (5) (P. 119) 5. be dissatisfied with 对 … 感到不满意 Our boss is dissatisfied with your job. 比较： The work is not satisfactory ( 令人满意的 ). 6. be pleased with 对 … 感到高兴 / 满意 His parents are very pleased with his success. 7. be responsible for 对 … 负责任 Who is responsible for marketing? 8. be sorry about 对... 感到抱歉 The waiter was sorry about giving them the wrong dish. 9. be surprised by 对... 感到惊讶 When I returned to my hometown, I was surprised by the great changes that had taken place in it.

26. 26 Language Focus (5) (P. 119) 10. be tired of 对... 感到厌倦 I am tired of the violent films. 11. be unacceptable to 对 … 是不可接受的 What you have done is unacceptable to all of us. 12. be unhappy about 对... 感到不高兴 John’s mother is unhappy about his moving out of their house. 13. be worried about 对... 担心 Don’t be worried about the exam. You can certainly pass it. 14. be upset ( 扰乱，心烦意乱 ) by 被... 扰乱 Her plans were upset by the change in the weather.

27. 27 Exercise (P. 119 Activity 14) Part A Adjectives and their dependent prepositions. Adjectives and their dependent prepositions. angry/concerned/sorry/unhappy/worried about angry/concerned/sorry/unhappy/worried about appalled/surprised/upset by appalled/surprised/upset by disappointed/dissatisfied/pleased with disappointed/dissatisfied/pleased with responsible for responsible for tired of tired of unacceptable to unacceptable to Part B Part B (1) about(2) about(3) about(4) by/at(5) for (6) by(7) about (8) by (9) about(10) with

28. 28 Text (P. 114 Activity 11) Useful words and expressions: 1. call a meeting 召集会议 I must hurry. Our manager is calling a meeting at 2.30. 2. suggest 建议 My wife suggested having a party when we move into the new house. He suggested that the work (should) be started at once. 6. set up 成立，建立 He set up his own band in 2001.

29. 29 Text (P. 114 Activity 11) 4. so…that… 如此 …… 以致于 When I won the prize, I was so excited that I couldn’t say a word. 5. elect sb as 把某人选为 …… Zhang Hui was elected as their monitor. 6. due The rent is due ( 到期的，应付的 ) tomorrow. 明天 该付房租了。 The ship is due ( 预定应到的 ) here at 3 pm. due to 由于 He set up his own band in 2001.

30. 30 Answer the questions according to the text. (P. 115)   1. They were dissatisfied with the condition of the property.   2. They set up a residents’ committee.   3. They were worried and angry about his inactivity.   4. He became chairman of the committee.   5. They were tired of telephoning the agent and tired of complaining.   6. They asked him to say that they were disappointed with the management of the flats.   7. They will pay the service payment when they are happy with the plans to improve the property.   8. They felt very pleased with themselves.

31. 31 Language Focus (6) (P. 120) Layout of A Business Letter 业务信函格式 1. Letter Head 信头 ( 写信人地址 ) 2. Date 日期 3. Inside Name and Address 封内行名和地址 ( 收信人地址 ) 4. Salutation 称呼 5. Heading 标题 6. Message 正文 7. Complimentary Close 结束敬语 8. Signature 签名 1 2 3 4 6 7 8 5

32. 32 Language Focus (6) (P. 120) ． 1 ．称呼语的格式： Dear + 名（如： Dear Mary ） Dear + Mr./ Mrs./ Ms + 姓 ( 如 : Dear Mr Hall) 不知姓名 : 对男性称 Dear Sir, 对女性称 Dear Madam 不知性别：写 Dear Sir/Madam 2. 正文的开头语 ( 说明写信意图 ) ： 例： I am writing to you to complain about… Thank you for your letter of 5 January about the flats. I am writing in response to/ in reply to your letter of 5 January…

33. 33 Language Focus (6) (P. 120) 3. 3. 正文的结束语，常用 I look forward to hearing from you. 表示希望收到对方的回信。. 4. 署名前的客套语，例： 正式： Yours sincerely, ( 英国 ) Yours faithfully, ( 英国 ) Sincerely yours, ( 美国 ) Yours truly, ( 美国 ) 非正式： Yours, Best wishes, 5. 正文要分段写。

34. 34 Exercise (P. 119 Activity 15) Part A 1. SE9 3DY 1. SE9 3DY 2. 32-36 Hampton Road 2. 32-36 Hampton Road 3. St John’s Court 3. St John’s Court 4. Flat 14 4. Flat 14 5. Newcastle 5. Newcastle 6. Northumberland 6. Northumberland a. building name 大楼名称 b. building number and road 楼号及街道 c. county 郡，县 d. flat number 公寓号 e. post code 邮编 f. town/city 城镇 / 城市

35. 35 Exercise (P. 119 Activity 15) Part B The correct order for the addresses. Flat 14 Flat 14 St John’s Court St John’s Court 32-36 Hampton Road 32-36 Hampton Road Newcastle Newcastle Northumberland Northumberland SE9 3DY SE9 3DY Flat A, 4 St Mary’s Road, Oxford, FR1 4DT Flat 608, Building 38, Yuanling, Hongli Road, Shenzhen. 518028

36. 36 Reading (P. 117 Activity 13) Useful words and expressions:. 1. complain v. complaint n. 抱怨，投诉 Jane is complaining about the bad service of the hotel. Do you have any complaint to make about our trip? 2. to reply to 答复 They haven’t replied to my letter of 8 March. 3. 3. to tidy sth. up 收拾，整理 Your room is always in a mess. Why don’t you tidy it up? 4. to deal with 处理 The problem is hard to deal with.

37. 37 Correct the sentences based on the letter. (P. 118) 1. Painters came to paint the doors and windows three years ago. 2. Mr Hall agreed to deal with the garden three months ago. 3. Nobody has mown the lawns for several months. 4. Residents have not paid the last service payment. (two) (The gardener) The residents have mown the lawns themselves. Residents will not pay the next service payment.

38. 38 Exercise (P. 120 Activity 16) Make brief notes of the problems that John complains. 1. Paragraph 1 - the condition of the flats; the lack of replies to complaints 1. Paragraph 1 - the condition of the flats; the lack of replies to complaints Paragraph 2 - the painting (door and windows) Paragraph 2 - the painting (door and windows) Paragraph 3 - the trees, the flowerbeds and the lawns Paragraph 3 - the trees, the flowerbeds and the lawns Paragraph 4 - gardener hasn’t been to the property for several months; residents have had to mow the lawns Paragraph 4 - gardener hasn’t been to the property for several months; residents have had to mow the lawns 2. Paragraph 5 - they will not send the service payment 2. Paragraph 5 - they will not send the service payment

39. 39 Exercise (P. 121 Activity 17) Words and expressions to show negative feelings and judgements. Paragraph 1- negative feeling: We are dissatisfied with… and unhappy that... Paragraph 1- negative feeling: We are dissatisfied with… and unhappy that... Paragraph 2 - judgement: not satisfactory Paragraph 2 - judgement: not satisfactory negative feeling: we are very concerned about.. negative feeling: we are very concerned about.. Paragraph 3 - negative feeling: we are appalled by… judgement: in a terrible state Paragraph 3 - negative feeling: we are appalled by… judgement: in a terrible state Paragraph 5 - judgement: We feel it is unacceptable to residents to neglect the gardens and buildings in this way. Paragraph 5 - judgement: We feel it is unacceptable to residents to neglect the gardens and buildings in this way.

40. 40 Writing (P. 122 Activity 19) Write a letter to the builders using the following notes. 1. Suppose you are Mr. A. Bannister. Your address is 18 Burton Road, Breeston, Nottinghamshire, NG55 BY2. 1. Suppose you are Mr. A. Bannister. Your address is 18 Burton Road, Breeston, Nottinghamshire, NG55 BY2. 2. The address of the person you are writing to - Mr Townsend, Fix-it Builders, 2 Tinkers Yard, Horley, Nottingham, NG12 BJ8. 2. The address of the person you are writing to - Mr Townsend, Fix-it Builders, 2 Tinkers Yard, Horley, Nottingham, NG12 BJ8. 3. Write a date. 3. Write a date. 4. Write the correct salutation ( 称呼 ). 4. Write the correct salutation ( 称呼 ). 5. Complaints - use the audio and the answers to Activity 18 to give you the information. 5. Complaints - use the audio and the answers to Activity 18 to give you the information. 6. End the letter appropriately. 6. End the letter appropriately.

41. 41 Listening and Speaking (1) (P. 112 Activity 7) Listen and answer the questions. Listen and answer the questions. 1. He lived first in a studio flat, then a flat, and then a house. 1. He lived first in a studio flat, then a flat, and then a house. 2. No. It was not easy on the tube. It was busy and stressful. 2. No. It was not easy on the tube. It was busy and stressful. 3. They moved after the children were born. 3. They moved after the children were born. 4. He describes the suburbs as leafy, and a little quiet and boring. 4. He describes the suburbs as leafy, and a little quiet and boring. 5. He describes it as dirty and a bit dangerous. 5. He describes it as dirty and a bit dangerous. 6. Yes, they have made plenty of friends. 6. Yes, they have made plenty of friends.

42. 42 Listening and Speaking (2) (P. 113 Activity 9) Listen and make sentences. Listen and make sentences. 1. The bath/ repair/ I / last week 1. The bath/ repair/ I / last week The bath needed repairing, so I repaired it myself last week. The bath needed repairing, so I repaired it myself last week. 2. The wall/ build/ John/ last weekend 2. The wall/ build/ John/ last weekend The wall needed building, so John built it himself last weekend. The wall needed building, so John built it himself last weekend. 3. The lounge/ paint/ we/ during the holidays 3. The lounge/ paint/ we/ during the holidays The lounge needed painting, so we painted it ourselves during the holidays. The lounge needed painting, so we painted it ourselves during the holidays.

43. 43 Listening and Speaking (2) (P. 113 Activity 9) 4. The carpet/ replace/ he/ last month 4. The carpet/ replace/ he/ last month The carpet needed replacing, so he had it replaced last month. The carpet needed replacing, so he had it replaced last month. 5. The roof/ fix/ we/ last week 5. The roof/ fix/ we/ last week The roof needed fixing, so we had it fixed last week. The roof needed fixing, so we had it fixed last week. 6. The gate/ replace/ she/ yesterday 6. The gate/ replace/ she/ yesterday The gate needed replacing, so she had it replaced yesterday. The gate needed replacing, so she had it replaced yesterday.

44. 44 Listening and Speaking (3) (P. 114 Activity 10) Listen and make questions. Listen and make questions. 1. you/ the lounge/ paint? 1. you/ the lounge/ paint? Have you had the lounge painted? Have you had the lounge painted? 2. he/ the windows/ clean? 2. he/ the windows/ clean? Has he had the windows cleaned? Has he had the windows cleaned? 3. they/ the bath/ replace? 3. they/ the bath/ replace? Have they had the bath replaced? Have they had the bath replaced? 4. she/ the gate/ fix? 4. she/ the gate/ fix? Has she had the gate fixed? Has she had the gate fixed? 5. they/ new carpets/ put down? 5. they/ new carpets/ put down? Have they had new carpets put down? Have they had new carpets put down?

45. 45 Listening (4) (P. 121 Activity 18) Read and learn the words and expression. Read and learn the words and expression. quality 质量 in one’s opinion 据某人意见 clear up 清理 to apologize 道歉 withhold 拒给 personally 亲自 to put sth in writing 写下来 to look into sth 调查 quality 质量 in one’s opinion 据某人意见 clear up 清理 to apologize 道歉 withhold 拒给 personally 亲自 to put sth in writing 写下来 to look into sth 调查 Listen and complete the sentences. Listen and complete the sentences. Mr. Bannister says Mr. Bannister says 1. that he is phoning _________________ the work. 1. that he is phoning _________________ the work. 2. that he is ________________ the work the builder has done. 2. that he is ________________ the work the builder has done. to complain about not pleased with

46. 46 Listening (4) (P. 121 Activity 18) 3. that the chimney is not satisfactory. 3. that the chimney is not satisfactory. 4. that he is unhappy about the path. 4. that he is unhappy about the path. 5. that he is concerned about the roof. 5. that he is concerned about the roof. 6. that the quality of the work is not good enough. 6. that the quality of the work is not good enough. 7. that also he is appalled by the mess in the garden. 7. that also he is appalled by the mess in the garden. 8. that generally he is very dissatisfied with the work. 8. that generally he is very dissatisfied with the work. The builder says, The builder says, 9. “I’m very sorry (indeed).” 9. “I’m very sorry (indeed).” 10. “I must apologize.” 10. “I must apologize.” 11. “I do apologize.” 11. “I do apologize.”

47. 47 Listening and Speaking (5) (P. 122 Activity 20) Listen and answer the questions. Listen and answer the questions. 1. The mess that has been left is appalling. 1. The mess that has been left is appalling. (very sorry) I’m very sorry about the mess. (very sorry) I’m very sorry about the mess. 2. I’m not satisfied with the painting. (must 2. I’m not satisfied with the painting. (must apologize) I must apologize about the painting. apologize) I must apologize about the painting. 3. The quality of the work is not good enough. (very sorry) 3. The quality of the work is not good enough. (very sorry) I’m very sorry about the quality of the work. I’m very sorry about the quality of the work. 4. The floor is not very good. (must apologize) 4. The floor is not very good. (must apologize) I must apologize about the floor. I must apologize about the floor. 5. The repair to the chimney is dreadful. (very sorry) 5. The repair to the chimney is dreadful. (very sorry) I’m very sorry about the repair to the chimney. I’m very sorry about the repair to the chimney.

48. 48 The End