1. 1 Human Factors http://www.managementsupport.com http://www.managementsupport.com

2. 2 Outline 1. Ergonomics 2. Knowledge Management 3. Rewards & Recognition 4. Safety & Health 5. Effective Teams 6. Conducting Effective Meetings

3. 3 Rewards & Recognition Seven steps for a rewards and recognition system 1. 1.Develop a rewards and recognition strategy. Starting with the organization’s priorities and values, determine the behaviors you want to recognize (these are your strategic objectives) and the strategic initiatives you may need to take within each facet of your pride and recognition program.

4. 4 Cost of Accidents Direct Costs Direct Costs Medical Costs (including worker’s comp) Medical Costs (including worker’s comp) Indemnity Payments Indemnity Payments Indirect costs Indirect costs Time Lost (by worker and supervisor) Time Lost (by worker and supervisor) Schedule delays Schedule delays Training new employees Training new employees Cleanup time / equipment repairs Cleanup time / equipment repairs Legal fees Legal fees

5. 5 Establishing Accountability: Performance Evaluations Employees should be evaluated on their safety performance Employees should be evaluated on their safety performance Doing a job correctly includes doing it safely Doing a job correctly includes doing it safely Job description revisions may include generic job descriptions with: Job description revisions may include generic job descriptions with: “Must follow all general and safety policies and procedures as established by the department, college/division, and university.” “Must follow all general and safety policies and procedures as established by the department, college/division, and university.”

6. 6 Transforming Existing Work Groups into High Performing Teams Assessing and Solving Problems to Team Effectiveness Assessing and Solving Problems to Team Effectiveness Lateness and absenteeism at meetings, negative gossip, not helping others Lateness and absenteeism at meetings, negative gossip, not helping others Problem Awareness: Determining Symptoms of Ineffective Teams Problem Awareness: Determining Symptoms of Ineffective Teams Over Dependency on the Leader Over Dependency on the Leader Unrealized Decisions Unrealized Decisions Hidden Conflicts Hidden Conflicts Fighting without Resolution Fighting without Resolution Subgroups Subgroups