2. Introduction to Professional Development Workshops 2008

3. Professional Development Workshops 2008 Fiona Malone Business Development Manager Home Office 01292 678817 Mobile 07789 396 394 Email: Fiona.Malone@sqa.org.uk

4. What does a Customer experience?  Defined Aim  Structured Programme  Detailed Learning Objectives  Interactive Group Tasks  Presentations  Demonstrations  Access to Subject Specialists

5. What Benefits does the Customer achieve?  Understand our Quality Framework  Learn about Assessment  Identify best practice and new ideas  Fulfil personal training and development needs  Gain knowledge and skills  Proof of their own CPD

6. What Benefits does SQA achieve?  Generate understanding  Raise awareness  Generate learning  Meet Customer needs  Receive Customer feedback

7. What do our Customers think? Delegate Feedback  82% Very Satisfied  18% Satisfied

8. What do our Customers say?  “I came along to gain evidence of CPD in my role as SVQ Manager and Assessor and that is exactly what I got”  “As a lecturer new to delivering SVQs this workshop was invaluable in helping me prepare”  “Very enjoyable tasks and course content which helped greatly with my current job role as an Internal Verifier”

9. How many Customers have attended?  2006 – 447  2007 - 599

10. Professional Development Workshops 2008 Any Questions?

11. Professional Development Workshops 2008 For more information visit:  www.sqa.org.uk  Select Services for Centres  Top Links – Professional Development Workshops  Tailored Requests contact Fiona Malone