1. The Columbia Approach

2. What is Coaching? According to the International Coach Federation…
Working Definition
Coaching is partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential.
Role
Professional coaches provide an ongoing partnership designed to help clients produce fulfilling results in their personal and professional lives. Coaches help people improve their performances and enhance the quality of their lives.
Coaches are trained to listen, to observe and to customize their approach to individual client needs. They seek to elicit solutions and strategies from the client; they believe the client is naturally creative, resourceful and whole. The coach's job is to provide support to enhance the skills, resources, and creativity that the client already has.
Preparation and Skills
Source:

3. Coaching as Strategic Learning
Clarifying the
Strategic
Context
Taking
Informed,
Strategic
Action
Identifying the
“Vital Few”
Success
Factors
Source: Adapted from concepts in T. Jackson’s (1991), Measuring management performance; T. E. Maltbia’s (2001), The Journey toward Becoming a Diversity Practitioner, pp

4. The Foundations of Coaching
The Journey…
Our Vehicle
Coaching
Process
Coaching
Competencies
Our Map
CCCP
Guiding
Principles
Our Compass

5. Guiding Principles – Our Compass
Adhere to High
Standards
of Ethical
Conduct
Adhere to High
Standards
of Ethical
Conduct
Focus on
the Client’s
Agenda
Focus on
the Client’s
Agenda
Coaching
Effectiveness
Earn the Right
to Advance at
Each Stage of the
Coaching Process
Earn the Right
to Advance at
Each Stage of the
Coaching Process
Build
Commitment
Through
Involvement

6. Core Competencies – Our Vehicle
Co-creating
the Relationship
Meaning Making with Others
Helping Others
Succeed
Relating
Questioning
Reframing
Coaching
Presence
Listening
Contributing
Leveraging
Diversity
Testing
Assumptions
Business
Acumen

7. The Process – Our Map

8. PHASES & COMPONENT DESCRIPTIONS
Coaching Process
PHASES & COMPONENT DESCRIPTIONS
Context
Content
Conduct
Entry and Contracting
(Framing)
Feedback
(Giving and Receiving)
Action Strategies
(Experimentation & Pilots/Reflection-on-Action)
Developmental Frames
(Mental Models/Worldview)
Exploring Options
(Payoffs & Unintended Consequences)
Growth & Renewal
(Strategic Insight)
Situation Analysis
(Data Collection & Synthesis)
Planning
(Priorities, Goals & Critical Success Factors)
Execution
(Reflection-in-Action)
Outcome: Focus (learn for perspective)
Outcome: Alignment (learn for knowledge)
Outcome: Performance (learn from experience)

9. Coaching Session Outline
Position…
Competencies…
Relating
Coach Presence
Leveraging Diversity
Questioning
Listening
Testing Assumptions
Reframing
Contributing
Business Acumen
Conclude…
Framing…
Purpose
Benefit
Alignment
Opening Move
Concluding…
Summarize
Check Alignment
Suggest Next Steps
Check Commitment
Purpose
Benefit
Check
Framing
Summarizing
Confirming
commitments
Checking alignment

10. Notice: Copyright Materials
This presentation has been created for The Columbia Coaching Certification Program participants use in providing prospective clients, clients, and key organizational stakeholders and overview of their coach credentialing process by our university.
In addition, the slide deck, in part or in its entirety, may be freely reproduced for educational, developmental, and marketing purposes with participant’s clients and marketing materials. There is no requirement to obtain special permission for such uses. We do, however, require that the following statement appear on ALL reproductions, to provide due credit for intellectual property:
Reproduced from
The Columbia Coaching Certification Program – Cohort V, Spring 2010; Dr. Terrence E. Maltbia Program Director, Department of Organization & Leadership, Teachers College, Columbia University. New York, NY.
The Columbia Coaching Certification Program. All rights reserved (2007); v2 (2010).

11. The Columbia Approach