1. Measuring Institutional Capacity for Effective Enforcement Experience from ECENA on Becnhamrking Tools to Improve Performance Mihail Dimovski Senior Expert

2. www.rec.org Aiming at Institutional Capacity and Performance Environmental authorities need to move from opportunistic evolution to strategic development with clear and reachable targets, beyond a single government life time The notion of “institution” is often associated with structures and organisation charts, while improved performance requires, first of all, reform of working methods and strategies

3. www.rec.org Key Definitions for Benchmarking Improving ourselves by learning from others Admit that someone is better Measuring performance and processes against the best in class Comparing with others and learning lessons Others………

4. www.rec.org Key Deffinitions for Benchmarking(2) "Benchmarking is a tool to help you improve your processes. Any process can be benchmarked.“ "Benchmarking is the process of identifying, understanding, and adapting outstanding practices from organizations anywhere in the world to help your organization improve its performance." "Benchmarking is a highly respected practice in the business world. It is an activity that looks outward to find best practice and high performance and then measures actual operations against those goals."

5. www.rec.org Paradigm Blindness Mode of thinking: The way we do things is the best because this is the way we have always done it! Benchmarking overcomes PB – opens the organisation to new methods and ideas to improve effectiveness! Question: Have you ever experienced PB

6. www.rec.org Learning from the Better Identify examples of best practices nationally and internationally Learn from those who have achieved excellence Acquire greater confidence Improve quality and productivity Would you do that or you think you do things in the best possible way

7. www.rec.org Check How Far You Got Improvement in measuring performance Develop realistic targets for improvement Monitor progress against cutting edge organisations Understand the big picture better and the factors that make a best practices

8. www.rec.org Stimulate Staff to Keep Learning Encourage individual and organisational learning; Develop a culture of continuous improvement and willingness to learn; Introduce innovative solutions; Q: Is it important to involve staff in organisational learning/improvement?

9. www.rec.org Performances To be able to benchmark and compare performances we need a set of clear, simple, reliable, measurable indicators! Benchmarking…. Processes Mission Vision Ways of preparing strategies Prioritization Plans What else?

10. www.rec.org Types of benchmarking

11. www.rec.org Strategic – replacing old strategies, adapting to new situations; Competitive – more valid for businesses; Functional - Other types of benchmarking….

12. www.rec.org Process Performance Internal External Strategic International When to use a certain type of benchmarking?

13. www.rec.org Steps in Benchmarking (1) Steps in benchmarking Choose processForm teamEstablish performance measures Select partnerCompare processes/ performances Plan for changeManage change Collect data Repeat

14. www.rec.org Choose process/function/performance Form team Establish performance measures Select partner Collect data Compare processes/performances Plan for change Manage change Repeat Steps in Benchmarking (2)

15. www.rec.org Suitable form of benchmarking Clear focus Management will Relevant partner Relevant team and resources (human, financial) Suitable indicators/measurement Precise conclusions Realistic change plan Management support to implement change Critical Factors

16. www.rec.org Lack of focus Lack of management support Wrong benchmarking partner from irrelevant context Overambitious plan for change Lack of clear responsibilities and support to implement change Obstacles

17. www.rec.org Examples of Benchmarking in ECENA Indicators used for Benchmarking ActionImprovement Routine / non-routine inspection 1.Corection of The Plan of inspection. 2.Frequency of inspection. 3.Corection of permit conditions 1.Planning of inspection 2.Efficiency of inspection 3.Planning of budget for inspection Planed / not-completed inspection 1.Assessment of time spent for inspection 2.Technical recourse available 3.Budget of inspectorate 1.Planning of inspection 2.Technical equipment (vehicles, PS-s etc.) Compliance / enforcement action / installations / sectors 1.Revision of frequency of inspection in “risk” sectors. 2.Revision of permits 1.Better compliance 2.Permiting system

18. www.rec.org Examples of Benchmarking in ECENA Indicators used for Benchmarking ActionImprovement Assessment of the efficiency of the Annual Plan implementation 1.Efficiency assessment of inspectors body 2.Personal assessment of each inspector Institutional and personal improvement Enforcing actions, Offence and Criminal charges 1.Assessment of Environmental Judicial System Environmental Judicial System Permitting system / quality of ambient air 1.ELV in permitsQuality of ambient air

19. www.rec.org What can you benchmark? Ideas? 1) 2) 3) 4) 5) Please judge from your personal organisational point of view?

20. www.rec.org Among all technicalities we need Vision If you want to build a ship do not drum up people to gather timber. Do not divide the work or give orders. Instead, evoke their longing for the blue and endless sea Antoine-Marie-Roger de Saint-Exupery

21. www.rec.org Thank you for your attention.