1. Business Driven Technology Unit 3 McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved. Streamlining Business Operations

2. Unit Three O Chapter Nine – Enabling the Organization – Decision Making O Chapter Ten – Extending the Organization – Supply Chain Management O Chapter Eleven – Building a Customer-centric Organization – Customer Relationship Management O Chapter Twelve – Integrating the Organization from End-to-End – Enterprise Resource Planning 12-2

3. Chapter 12 Integrating the Organization from End-to-End – Enterprise Resource Planning 12-3

4. LEARNING OUTCOMES 1. Describe the role information plays in enterprise resource planning systems 2. Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems 12-4

5. Enterprise Resource Planning O At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system 12-5

6. Enterprise Resource Planning O ERP systems automate business processes 12-6

7. Bringing the Organization Together The organization before ERP 12-7

8. Bringing the Organization Together O ERP – bringing the organization together 12-8

9. The Evolution of ERP 12-9

10. Integrating SCM, CRM, and ERP O SCM, CRM, and ERP are the backbone of e- business O Integration of these applications is the key to success for many companies O Integration allows the unlocking of information to make it available to any user, anywhere, anytime 12-10

11. Integrating SCM, CRM, and ERP O General audience and purpose of SCM, CRM and ERP 12-11

12. Integration Tools O Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together O Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications O Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors 12-12

13. Integration Tools O Data points where SCM, CRM, and ERP integrate 12-13

14. Enterprise Resource Planning O ERP systems must integrate various organization processes and be: O Flexible O Modular and open O Comprehensive O Beyond the company 12-14

15. LEARNING OUTCOME REVIEW O Now that you have finished the chapter please review the learning outcomes in your text 12-15