1. ISO 9001:2015 ISO 14001:2015 OHSAS 18001 Changes, Requirements, and Implementations The New Eng.Osama Aljarrah

2. Quality Management System (QMS) is a business processes focused on achieving quality policy and quality objectives to reach customer satisfactions It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management

3. A story about Everybody, Somebody, Anybody, and Nobody There was an important job to be done and Everybody was asked to do it. There was an important job to be done and Everybody was asked to do it. Everybody was sure Somebody would do it. Everybody was sure Somebody would do it. Anybody could have done it, but Nobody did it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybody's job. Somebody got angry about that because it was Everybody's job. Everybody thought Anybody could do it, but Nobody realized that Everybody Everybody thought Anybody could do it, but Nobody realized that Everybody wouldn't do it. wouldn't do it. It ended up that Everybody blamed Somebody when actually Nobody asked Anybody. It ended up that Everybody blamed Somebody when actually Nobody asked Anybody.

4. ISO 9000 Background

5. ISO 9001 revision since it started

6. ISO 9000 series

8. Looking for the future  The vision of standard preparation committee is looking a head to the need of the future

9. ISO 9000 series

10. ISO 9001:2015 Time Line

11. ISO 9000 Clauses

22. Performance evaluation

23. ISO 9000 Clauses Continual improvement

26. ISO 14001 is a sets of an environmental management system requirements. It helps organizations improve their environmental performance through more efficient use of resources and reduction of waste, gaining a competitive advantage and the trust of stakeholders. ISO 14001:2015

27. How do I get started with ISO 14001:2015? 1 – Define your objectives. What do you want to achieve with this standard? 2 – Get the buy-in from senior management. It is essential that the leaders of your organization support the objectives of an effective environmental management system and are committed to the process. 3 – Get a good overview of existing processes and systems that are relevant to your environmental impact. This will form the basis of your environmental management system and allow you to more easily identify any gaps.

28. OHSAS 18001 What is OHSAS 18001? OHSAS 18000 is an international occupational health and safety management system specification. It comprises two parts, 18001 and 18002 and embraces a number of other publications. OHSAS 18001 is an Occupation Health and Safety Assessment Series for health and safety management systems. It is intended to help an organizations to control occupational health and safety risks. It was developed in response to widespread demand for a recognized standard against which to be certified and assessed.

29. Other QMS Certifications External benefits are primarily increased sales opportunities QMS certification is preferred or required by many corporate buyers Internal benefits include improved profitability, improved marketing, reduced costs, and improved documentation and improvement of processes

30. The Baldrige Award The Malcolm Baldrige U.S recognized National Quality Award promotes quality strategies and achievements by outstanding organizations for performance excellence It is awarded annually after a rigorous application and review process Award winners report increased productivity, more satisfied employees and customers, and improved profitability

31. The seven categories of the award are 1.Leadership 2.Strategic Planning 3.Customer and Market Focus 4.Measurement, Analysis, and Knowledge Management 5.Workforce Focus 6.Process Management 7.Results The Baldrige Award

33. Introduction King Abdullah II Center for Excellence was founded in January 2006 by the Royal Decree National Distinctive Referential Host for all excellence awards His Royal Highness Prince Faisal Bin Al- Hussein is the Chairman of the Board of Trustees, under which the Center is managed and supervised.

34. Awards managed by KACE www.kace.jo “King Abdullah II Award for Excellence in Government Performance and Transparency” www.kaa.jo “King Abdullah II Award for Excellence” for Private Sector www.kaaps.jo “King Abdullah II Award for Excellence” for Business Associations: phase I Mark of “Best Practice” www.associationsaward-jo.com

35. Excellence Pyramid

36. Assessment Methodology The final score for each ministry / institution depends on four integrated components, which are: 60% for the Assessment Process findings. 15% for the Mystery Shopper findings. 15% for the Customer Satisfaction findings. 10% for Employee Satisfaction findings.

37. Thank you for listening