1. Customer Input for Better Website Design, or… Genesis Hansen Newport Beach Public Library Eureka! Leadership Institute 2008/2009 It’s all about the customer.

2. Customers: And what do they want? Who are they?

3. We have statistics… …and research. But we want to know more!

4. We don’t have to guess.

5. Surveys, Card sorting,

6. give us the feedback we need… And usability testing

7. To build a better mousetrap. Just…

8. Ask for volunteers…

9. Make it worth their while…

10. Listen! And then…

11. Bend over backwards…

12. to help customers succeed.

13. Simple! Right?

14. Not so fast!

15. Mistakes were made… Assumptions challenged.

16. We had to consider: City Government Board of Library Trustees Library Administration & Staff And still remember… Customers are the primary target!

17. Our goals:

18. Where are we now?

19. Measuring success.

20. Usability resource list available at: http://wrongagain.wordpress.com/resources/ Gratuitous baby photo!