1. Developing Effective Communication in Health and Social Care While I take the register please spend the first couple of minutes filling out the sheet to tell me a bit about yourselves Monday 13 th September 2010 UNIT 1 LESSON 1

2. STARTER ACTIVITY Now in groups of 3/ 4 I want you to discuss for five minutes a way of presenting at least 1 piece of information from everyone in your group to the rest of the class…. There’s only one catch…………….. You cannot communicate it through speaking

3. Todays lesson objectives All of us will be able to identify key aspects of our first unit on effective communication Most of us will be able to define what the two main types of communication are MOST of us will be able to describe at least three steps to effective verbal communication SOME of us will start investigating the importance of non verbal communication?

4. TODAYS KEY WORD…. INTERPERSONAL “Interpersonal skills are the techniques people use in order to communicate and maintain effective relationships”

5. Facts about UNIT 1 Understanding different types of communication Researching the communication cycle Understanding that their our different communication and language needs Investigating barriers to communication and different environments Demonstrating how can service users be assisted by effective communication. Be able to show evidence of your own communication skills

6. ALWAYS REMEMBER PLEASE…. Every example you give in your work MUST be related to a HEALTH AND SOCIAL CARE SETTING. Communication is important in all careers but we are specifically interested in health and social care environments!! PLEASE SPEND THE NEXT 2 MINUTES WRITING DOWN AS MANY HEALTH AND SOCIAL CARE SETTINGS AS YOU CAN

7. Health and Social Care Services…. Children's centres Hospitals- doctors/ nurses Nurseries Residential Homes Social workers Counselling Schools- teachers Dentists Counsellors Physiotherapy Youth clubCARE HOMES

8. ACTIVITY IN GROUPS OF THREE PLEASE PICK FOUR OF THE HEALTH AND SOCIAL CARE SERVICES AND ANSWER THE FOLLOWING QUESTIONS. 1)WHY IS COMMUNICATION IMPORTANT WITHIN THAT ENVIRONMENT 2)WHO ARE WE LIKELY TO BE COMMUNICATING WITH IF WE WORKED IN THAT ENVIRONMENT EXTENSION If you finish that can you go on to start thinking about three examples of what EFFECTIVE communication actually is?

9. There are TWO main types of communication styles that we need to consider…. VERBAL COMMUNICATION NON-VERBAL COMMUNICATION

10. THINK BACK TO YOUR OWN COMMUNICATION EXPERIENCES In groups of 4 I would like you to share your experiences of verbal communication. Think of both positive and negative experiences and brainstorm these on your paper. Then come to a UNANIMOUS DECISION about what effective VERBAL communication means to your group ACTIVITY

11. SO WHAT IS EFFECTIVE VERBAL COMMUNICATION? 1)Speaking clearly 2)Knowing your audience 3)Using appropriate language 4)Understanding the message you are trying to convey 5)Speaking at the correct pace

12. DIFFERENT SERVICE USERS WILL HAVE A PREFERRED WAY OF BEING COMMUNICATED WITH AND AS THE PROFESSIONAL IT WOULD BE OUR JOB TO RESPECT THAT. THAT IS WHY IT IS SO IMPORTANT FOR US TO LEARN IN THIS UNIT VARYING WAYS OF COMMUNICATION EFFECTIVELY……

13. YOU CAN’T HEAR ANYTHING BUT ARE THESE PICTURES COMMUNICATING ANYTHING? A B C D E F

14. DISCUSSION POINT IS NON VERBAL COMMUNICATION AS IMPORTANT AS VERBAL COMMUNICATION? 5 MINUTES TO DISCUSS WITHIN YOUR GROUPS PLEASE BEFORE WE SHARE WITH THE CLASS

15. What have we achieved today? Can we ALL identify key aspects of our first unit on effective communication? Can ALL of us define what the two main types of communication are Can MOST of us describe at least three steps to effective verbal communication Has SOME of us started investigating the importance of non verbal communication?

16. A B PLENARY COMPARE THESE TWO INTERVIEW PICTURES. ON YOUR POST IT PLEASE DECIDE WHICH ONE YOU THINK IS DEMONSTRATING THE MOST EFFECTIVE COMMUNICATION AND WHY. STICK ON THE FRONT OF YOUR BOOKS PLEASE FOR TOMORROWS LESSON.