1. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP Chapter 1 Organizational Behaviour

2. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP Chapter 1: Organizational Behaviour OB – a field of study that investigates the impact that individuals, groups and structure have on the behaviour within Orgs Behaviour – actions, attitudes, performance Organizations – consciously coordinated groups of people that function continuously to achieve a goal

3. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP How has the work place changed? More demand for brain power, less physical labour Computers are integrated into more jobs More jobs involve decision making and problem solving Most jobs require team work Canadian companies are influenced by global economy and cross cultural factors

4. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP Top Challenges for Managers At the Organizational Level –Maximizing productivity –Sourcing and developing an effective workforce At the Group Level –Working with others, in teams –Ability to adapt to the changing job Individually, –Job satisfaction is of greater concern to more people –Employees expect and want more empowerment –There is greater strain on morals and ethics

5. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP Thinking about Job Satisfaction Employees have more expectations for their job Employees will be more productive in satisfying jobs Employees are taking more control over their careers Why should I work for you? Salary $50000 per yr Cost = $50k x ½ x ½ $15000

6. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP Thinking about Empowerment Managers are now coaches, advisors, sponsors, not just bosses Employees want clearly defined roles and responsibilities They want to be in charge of how they do their jobs –Manager defines the What –Employee defines the How Example: Westjet page 8 –Take a trip over to www.westjet.com to see employee quoteswww.westjet.com –How a Westjet employee saved Air Canada

7. Organizational Behaviour Dave Ludwick, P.Eng, MBA, PMP What does it mean for Managers? Its all about interpersonal skills –Listening skills –Empathy skills –Ability to speak clearly –Ability to lead, not just manage Fortune 500 CEOs say the single biggest reason why managers fail is poor interpersonal skills Chapter 2