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Chapter Ten: Communicating in Groups and Teams H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 2 Conscious Communication in Groups and Teams Group of Individuals
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 3 Conscious Communication in Groups and Teams Group in Name Only
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 4 Conscious Communication in Groups and Teams Collaborative Group
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 5 Conscious Communication in Groups and Teams Team
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 6 Conscious Communication in Groups and Teams Conscious Communication Choices
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 7 Choosing: Strategies for Organizing Teams Developing Effective Leadership Strategies Initiating Discussions Providing Information Seeking Information Consensus Building Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 8 Choosing: Strategies for Organizing Teams Giving Assignments Clarifying Goals Summarizing and Evaluating Celebrating Success Developing Effective Leadership Strategies Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 9 Phrases Leaders Shouldn’t Use
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 10 Choosing: Strategies for Organizing Teams Participation What Does the Team Expect from Me? How Can I Serve the Team? Do I have Promises or Commitments to Team? Is There any Reason I Can’t Succeed? Is There Information I Need? How Can I Help other Team Members?
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 11 Choosing: Strategies for Organizing Teams Behaviors Contributing to Effective Participation Be Fully Committed Prepare for Dialogue Prepare List of Personal Goals Listen Carefully Provide Feedback to Others Ask Relevant Questions Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 12 Choosing: Strategies for Organizing Teams Be Willing to Adapt Avoid Taking Comments Personally Be Willing to Share Personal Opinions Be Willing to Participate in Team Traditions, Rites, and Rituals Avoid Unnecessary Commentary Trust Team Process and Members Behaviors Contributing to Effective Participation
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 13 Choosing: Strategies for Organizing Teams Selection of Team Members Members Need to Know Why Chosen Jamming Members Need to Develop New Understanding and Skills Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 14 Choosing: Strategies for Organizing Teams Adaptive Skills Developing Repertoire of Self-Presentation Serving as Example of Collaborative Communication Accepting Legitimacy and Honesty of Others’ Self-Presentations
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 15 Creating: Defining the Goals and Strategies for a Team Sample Agenda
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 16 Creating: Defining the Goals and Strategies for a Team Creating a Shared Vision Step 1: The Vision of the Future Step 2: Current Reality Step 3: Creating the Vision Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 17 Coordinating: Establishing a Creative Environment for Team Problem Solving Coordinating with Other Teams Look for Creative Solutions Operate within Constraints Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 18 Coordinating: Establishing a Creative Environment for Team Problem Solving Coordinating the Problem-Solving Process Step 1: Understanding the Charge Nature of Problem Who Involved? What are Stakes? What Resources Available? What Deadlines? Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 19 Coordinating: Establishing a Creative Environment for Team Problem Solving Step 2: Phrasing the Question Wording Should Be Clear Wording Shapes Outcomes Wording Should Reflect what is Important and Relevant for Solving Problem Coordinating the Problem-Solving Process Step 1: Understanding the Charge
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 20 Coordinating: Establishing a Creative Environment for Team Problem Solving Step 3: Fact-Finding Background Current State of Problem Possible Outcomes Coordinating the Problem-Solving Process Step 1: Understanding the Charge Step 2: Phrasing the Question Microsoft Image
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 21 Coordinating: Establishing a Creative Environment for Team Problem Solving Step 4: Establishing Criteria for Solution What Would Ideal Look Like? What Might it Include? How Would it Impact Stakeholders? What Resources are Necessary? Coordinating the Problem-Solving Process
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 22 Coordinating: Establishing a Creative Environment for Team Problem Solving Step 5: Generating Alternative Solutions Step 6: Testing Solutions Against Criteria Step 7: Formulating a Solution Step 8: Presenting the Solution Coordinating the Problem-Solving Process Step 4: Establishing Criteria for Solution Group Decision Making and Problem Solving http://www.mapnp.org/library/grp_skll/grp_dec/grp_dec.htm Group Decision Making and Problem Solving http://www.mapnp.org/library/grp_skll/grp_dec/grp_dec.htm
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Ch10: Communicating in Groups and Teams Copyright © 2006 Wadsworth 23 Delivering as a Team Memos and Reports Staff Briefings and Weekly Sessions Planning and Problem-Solving Meetings Virtual Meetings Conferences, Workshops, and Seminars
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H.L. Goodall & Sandra Goodall Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed
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