1. Sales and different forms of technology used in businesses today

2. Customer-Focused Selling

3. What should we focus on in sales?

4. The Bottom line

5. Create Customer Loyalty

6. Ways to Help You Improve Your Customer Service Take a look at the Jeb’s video in the video’s folder!

7. Ways to Help You Improve Your Customer Service Take a look at the top 6 ways to get an angry customer to back down in the video’s folder!

8. Summary of Best Practices

9. Check out the Toyota Recall on cars in the videos folder!

10. Summary of Best Practices

11. 6 steps to accomplish employee satisfaction: Take a look at the Gulf oil disaster in the video’s folder!

12. 6 steps to accomplish employee satisfaction:

13. Take a look at the David Letterman video!

14. 6 steps to accomplish employee satisfaction:

15. 10 ways to respond to angry customers

16. Situation 1

17. 10 ways to respond to angry customers

18. Situation 2

19. 10 ways to respond to angry customers

20. Situation 3 Take a look at the Ohio women flip out in the video’s folder!

21. 10 ways to respond to angry customers

22. Situation 4

23. 10 ways to respond to angry customers

25. Take a look at handling complaints and the irate customer in the video folder!

26. 10 ways to respond to angry customers