1. ABC’s Leadership Target Summer D. Leifer Leading Coaching, LEAD520 Southwestern College Professional Studies

2. ON TARGET Performance Evaluation and Feedback ABC’s Leadership Target Leadership Organizational Structure and Chain of Command Performance Development Decision Making and Responsibility

3. ON TARGET Change Management ABC’s Leadership Target Communication Conflict Resolution

4. ON TARGET Leadership Communication Motivational Transparent Clear Vision Inspirational Adaptable Challenging Commitment Responsible Engaged Driven Integrity Ethical Consistent Fair ABC’s leadership style is tailored to meet the current and emerging needs of our organization. Above all, we believe leadership is based on integrity through adherence to consistent, ethical and fair practices. We are committed to being a responsible organization inspired by vision and prepared to meet the challenges of evolving needs. To accomplish this, our leadership style relies on clear and transparent communication with all stakeholders.

5. ON TARGET ABC Organizational Structure and Chain of Command Office Chief Tech Director Office NCOIC Division Chiefs Division Tech Directors Division NCOICs Training Deputy Chief

6. ON TARGET Performance Evaluations and Feedback Processes Initial Feedback Observation Mid-term Feedback ObservationEvaluation ABC is committed to providing feedback to its employees. We believe meaningful and timely feedback is essential to professional growth and development with benefits for both the individual and the organization. We also feel feedback is a continuous multi-directional communication among all ABC members. Evaluations will be based on an individual’s progress towards meeting goals and milestones set forth during feedback sessions.

7. ON TARGET ABC fosters individual development for its employees. We are committed to training and providing challenging opportunities and career- broadening assignments in a supportive environment. ABC embraces diversity as a means of strengthening our organization by leveraging the varied and unique perspectives of each member. Teamwork and networking generate synergistic performance. We focus on maximizing team leadership capability ABC accomplishes its mission through intergroup collaboration. By strengthening communication and cohesion, ABC maintains a shared vision throughout the organization. We also promote intergroup awareness, experiential learning, and a culture of cultivating and encouraging leaders. Performance Development

8. ON TARGET Decision Making & Responsibility Group Team Individual At ABC, we believe in decision- making at the lowest possible level. Through our dedication to transparency, we enable stakeholders to gain access to organizational goals, projects, policies and plans thus facilitating direction, alignment and commitment within all facets of our organization. We seek input and feedback from ABC members in order to make sound decisions strengthening our organization and allowing us to achieve our goals.

9. ON TARGET Internal communications include: -Newsletters -Online access to organizational goals, projects, policies and plans -Recorded CEO messages Group communications include: -Town hall sessions -Team and intergroup collaboration -Commander’s calls -Staff meetings External communications include: -Quarterly and annual reports to stakeholders -Public relations -Media relations Communication

10. ON TARGET Conflict Resolution Identify the conflict Who is involved? Is the problem personal or personnel related? What attempts have been made at resolution? Identify solutions Establish ground rules. Develop alternatives. Weigh alternatives’ pros and cons. Implement solutions Develop a plan of action. Develop a plan to track and measure success. ABC utilizes a three step approach to conflict resolution. While we encourage conflict to be handled at the lowest level possible, we realize there are times where mediation may be necessary. Our conflict resolution team is composed of trained professionals who are available to assist with personal and intergroup conflict management. We also provide training on conflict resolution within the workplace.

11. ON TARGET Change Management Three Phase Process ABC recognizes the need to evolve as the needs of our customers and stakeholders change. Our approach to change management is systematic and designed to optimize resources while minimizing potential negative impacts. The three phases of our change management approach include unfreezing, the transition period, and freezing. Show need for change Define Goals Create Team Create Plan Unfreeze Act Encourage & Coach Close task Transition Define & Evaluate Change Celebrate Unfreeze for next change Refreeze

12. ON TARGET References Burns, J. M. (1978). Leadership. New York, NY: Harper & Row. DePree, M. (1987). Leadership is an art. New York, NY: Doubleday. Drucker, P. F. (2001). The essential drucker. New York, NY: Harper Collins. Harvard Business School. (1998). Harvard business review on leadership. Boston: Harvard Business School Publishing. Hersey, A., Blanchard, K. H., & Johnson, D. E. (2008). Management of organizational behavior, leading human resources. Prentice Hall.

13. ON TARGET References Jones, G. R. (2010). Organizational theory, design and change (6th ed.). Upper Saddle River, NJ: Prentice Hall. Leader to Leader Institute. (2009). The organization of the future 2: Visions, strategies, and insights on managing in a new era. (F. Hesselbein, & M. Goldsmith, Eds.) San Francisco, CA: Jossey-Bass. Lewin, K. (1997). Resolving social conflicts and field theory in social science. Washington D.C.: American Psychological Association. McCrimmon, M. (2007, June 13). What is Participative leadership?: the importance of involving employees in making decisions. Retrieved from http://businessmanagement.suite101.com/article.cfm/what_is_p articipative_leadership

14. ON TARGET References Peters, T. J., & Austin, N. K. (1985). A passion for excellence: The leadership difference. New York, NY: Warner Books. Van Velsor, E., McCauley, D. C., & Ruderman, M. N. (2010). The center for creative leadership handbook of leadership development (3rd edition ed.). San Francisco, CA: Jossey-Bass.

15. ON TARGET Questions?