1. Presenters: Therese Kanai, PhD & Melissa Holberg, PhD University of Phoenix, Online School of Advanced Studies 1

2.  Welcome Message  Contact Information  Technical Support Information 2

3.  Educational History  Online Teaching Experience  Add a Personal Touch 3

4.  Polite  Professional  Communicate Clearly  Log In Frequently to Address Questions  Do not Let Any Situation Escalate 4

5.  Bio Professional With One “Personal” Fact  Correct Punctuation  “Semi-formal”  Use Please and Thank You 5

6.  Respond to bios in a time manner – less than 24 hours.  Use the student’s name to individualize instruction.  Check for questions posted on the first three days at least twice a day.  Be visible. 6

7.  Use Clear Language  Be Formal When Addressing Class  Offer A Contact Phone Number  Answer Phone Calls or Return Calls ASAP  Let Learners Know If You Will Be Unavailable 7

8.  A first time course has a high anxiety level for learners.  Computer issues need to be directed to technical support.  Offer leniency for week 1 deadlines due to “issues” that may occur.  Be firm yet compassionate. 8

9.  Ask For Learner Contact Information  Check Materials for Accuracy  Have Three Means for Modality  Have a Visible Question Thread 9

10.  Use Please and Thank You  Use Capital Letters for a Word to Reinforce Importance  Chose Colored Font Carefully  When In Doubt Hit Save Not Send 10

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