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You said – we did How we’ve listened to you @HRW_CCG
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You said, we did We’ve been listening: –Patient Congress –Health Engagement Network –Public engagement –Surveys –Focus groups –Feedback from other organisations –Comments, complaints and compliments –‘soft’ intelligence
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You said, we did All this information and opinion has been collated and used to influence our Strategic Plan – so thank you!
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You said, we did ‘Fit 4 the Future’ – working with members of the public to understand what they think needs to happen to meet the expected surge in demand for older people’s services.
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You said, we did Older peoples’ services and more nurses – ensuring people receive care as close as possible to home, and putting in place appropriate support for people when they come out of hospital.
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You said, we did Improving mental health services for our patients – long-term service improvement project, including a Place of Safety for Whitby, and holding surgeries across the area for people to feed back about the services they receive.
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You said, we did Helping acutely ill patients – a specialist critical care outreach team has been set up at The Friarage in Northallerton to support clinical staff to care for acutely ill patients. Working in partnership – now working more closely with North Yorkshire County Council, jointly investing in a project to bring together teams of district nurses, social care mental health and intermediate care staff to make sure patient care is effectively joined up.
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You said, we did Commissioning IVF – The CCG is commissioning IVF services to the same criteria that NHS England use nationally where they commission services directly for armed forces personnel and their families.
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You said, we did Other successes: Finances Community defibrillators Primary care investment Soft Intelligence Tool Looking ahead – Our Strategic Plan Maternity & Paediatrics
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