1. English Business Correspondence  The Letter Form  Letter Structure  Salutation  Date Style  Inquiry Letter  Replying an Inquiry Letter

2. Full Block

3. Modified Block

4. Modified Semi Block

5. Simplified Letter

6. Indented Letter Style

7. Letter Structure Head of letter Date Recipient & complete anddress Salutation Opening,& Content Closing Statement The writer Closing Salutation

8. Warm up Dear sir or madam Dear sir Dear madam Dear Mr. smith Dear Ms. Smith Dear Miss smith Dear John To an unmarried woman To a company To a man if you don’t know his name To a friend or someone you know well To married or unmarried man To a woman if you don’t know her name To a married or un married woman To married woman Mr. or Mrs.

9. Warm up Dear Mrs. Wilson Dear Madam Dear Ms. Hemsuchyi Dear susana Dear Mr. Gonzalez Dear david Dear sir or madam Your s faithfully Your s sincerely Best wishes Salutation

10. Message style 1. Write in a natural style. Do not use an old-fashioned, very formal style. Say thank you for your letter,dated 14 june ; not, we have received your letter of the 14 th of this month. 2. Do not use very informal language, unless you know the person well. Do not write Hi! Or Hello! John! Write Dear john (if you know the person) or Dear Mr. Saladin

11. 3. Do not use text message abbreviation such as I hope I can c u soon or Yr order is waiting 4 u. 4. Do not use slang. Write someone in the office can help, not a guy here can help. 5. Do not use “emoticons”. Emoticons are symbols which people often use in the internet chat such as (happy) or  (sad)

12. British and American English  Spelling -re in BE is often -er in AE: centre /center, theatre /theater, metre /meter -our in BE is often –or in AE: colour /color, favourite /favorite, labour /labor, harbour/harbor -se in BE is often –ze in AE : analyse/analyze, criticise/critisize, recognise/recognize -ogue in BE is often –og in AE : catalogue/catalog, dialogue/dialog

13.  Vocabularies CVresume Note (money)bill Bill (in restaurant)check Ground floorfirst floor Petrolgas Post codezip code Propertyreal estate Shopstore City/town centredowntown Mobile phonecell phone

14.  Grammar AE usually uses the simple past, whereas BE uses the present perfect. BE  I have spoken to Per about this. Have you asked Margareta? AE  I spoke to Per about this. Did you ask Margareta?

15. Date style American Style MM/dd/YYYY EUROPE/ British style DD/MM/YYYY

16. Inquiry letter Ordering some stuffs A new catalog Latest price list Sample of products A quotation Term of payment Terms of delivery Method of transport (dispatch) Other information

17. Notice! See pg 30

18. Enquiry letter See pg 31 - 34

19. exercise See 39-40