1. Assertiveness and Self Confidence www.esoftskills.com

2. Module One: Getting Started Assertiveness and self- confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. https://www.esoftskills.com/ Learning is not a spectator sport. D. Blocher

3. Workshop Objectives

4. Module Two: What Does Self- Confidence Mean To You? Being confident allows us to set and reach our goals. It provides stability when we are faced with a challenge; it gives us that push that helps us overcome difficulties. https://www.esoftskills.com/ Who has confidence in himself will gain the confidence of others. Leib Lazarow

5. What is Assertiveness? Confidence Showing respect Standing for your rights

6. What is Self-Confidence? Oneself Abilities Judgment

7. The Four Styles Passive Aggressive Passive-Aggressive Assertive

8. Module Three: Obstacles to Our Goals Obstacles are encountered every day of our lives, but what we do and how we react during these events will determine the outcomes of such events. Our reactions to these obstacles will determine if the situation becomes a minor annoyance to a major event. https://www.esoftskills.com/ If you can find a path with no obstacles, it probably doesn't lead anywhere. Frank A. Clark

9. Types of Negative Thinking Overgeneralization Polarized thinking Self-blame Personalization Emotional reasoning

10. Personal Application

11. Module Four: Communication Skills Strong communication skills are essential for assertive interaction with others. Humans are social animals and communication is a very important part of our daily lives. https://www.esoftskills.com/ The one who listens does the most work, not the one who speaks. Stephen R. Covey

12. Listening and Hearing; They Aren’t the Same Thing

13. Asking Questions

14. Body Language

15. Module Five: The Importance of Goal Setting Goal setting drives us and gives us a measure for our successes. Setting goals provides an incentive and helps to push us into completing the goals we set. https://www.esoftskills.com/ Without goals, and plans to reach them, you are like a ship that has set sail with no destination. Fitzhugh Dodson

16. Why Goal Setting is Important

17. Setting SMART Goals

18. Our Challenge to You

19. Module Six: Feeling the Part Staying positive will provide you a great asset in regards to self talk and recognizing and working with your strengths. Everyone has weaknesses and by being positive you can recognize your weaknesses and then work on them to lesson to remove them all together. https://www.esoftskills.com/ When you engage in systematic, purposeful action, using and stretching your abilities to the maximum, you cannot help but feel positive and confident about yourself. Brian Tracy

20. Identifying Your Worth

21. Creating Positive Self-Talk

22. Module Seven: Looking the Part A person who has a strong sense of personal worth makes a confident, positive appearance. Looking the part is important as it influences the people around us. https://www.esoftskills.com/ Clothes make the man. Naked people have little or no influence on society. Mark Twain

23. The Importance of Appearance Helps your confidence First impressions

24. The Role of Body Language

25. First Impressions Count Body language Dress and grooming Handshake Body movement

26. Module Eight: Sounding the Part Feeling and looking the part would not be complete without voice. Given that we know that 38% of communication effectiveness is governed by voice quality, improving your overall voice message delivery is worthwhile. https://www.esoftskills.com/ The way we communicate with others and with ourselves ultimately determines the quality of our lives. Anthony Robbins

27. It’s How You Say It

28. Sounding Confident Pitch Volume Quality

29. Using “I” Messages

30. Module Nine: Powerful Presentations Being prepared is the main tool in giving a powerful presentation. Preparedness provides you with the ability to be ready when the unexpected happens, or when you are called upon to speak up or give a presentation. https://www.esoftskills.com/ It takes me at least three weeks to prepare an impromptu speech. Mark Twain

31. What to Do When You’re on the Spot

32. Using STAR to Make Your Case Situation Thoughts Actions Results

33. Module Ten: Coping Techniques An assertive, self-confident person uses a variety of coping techniques to deal with the challenges of interpersonal communication. https://www.esoftskills.com/ Communicati on is both a science and an art. Mark Sanborn

34. Building Rapport

35. Expressing Disagreement

36. Coming to Consensus Present outcomes Explain evidence Gain agreement on outcomes Activate sensory acuity Summarize each major decision Use the relevancy challenge Summarize the next step

37. Module Eleven: Dealing with Difficult Behavior Each of us can probably think of at least one difficult personality with whom we have had to deal with, either at work or in our personal lives. With a strategy, it is possible to learn what the person does to annoy you, and what you might be doing to aggravate the situation. https://www.esoftskills.com/ The ability to work with people is as purchasable a commodity as coffee or sugar, but I’ll pay for it more than any other ability under the sun. John D. Rockefeller

38. Dealing with Difficult Situations Removing positive attributes Defaming them Explaining the person with negative terms

39. Key Tactics Active Listening Note taking after a Discussion Writing Your Communication

40. Words from the Wise Assertiveness is not what you do, it's who you are! Cal Le Mon Your chances of success in any undertaking can always be measured by your belief in yourself. Robert Collier

41. For A Complete Video Training on Self Confidence & Assertiveness Go to: https://www.udemy.com/self-confidence- assertiveness-blueprint/ https://www.esoftskills.com/ https://www.esoftskills.com/