1. Body Language…  … says more than words can!

2. The distances we keep... PROXEMICS Physical Space is a Part of Non-Verbal Communication Territorial Imperative Intimate, Personal, Social, Public Distance! Garlic Distance

3. Closed Body Language  Avoid prolonged or habitual:  fingerpointing or aggressive gestures  arms crossed across the chest  fig-leaf position  hands stuck in pockets  military or ‘vishram’ position  stiff, slicing or distractingly fast movements

5. Open Body Language  Gestures  … which pull people in (not push them away!)  … convey openness, receptivity  … hands visible (‘above board’)  … smooth, (possibly) circular flow of hands  … comfortable, fluid, easy and reassuring.

6. Three Concepts... Clusters of Body Language Signals Congruence between Spoken and Unspoken Language Mirroring Families… Organisations... When in Rome do as the Romans!

7. Let your ‘mudras’ speak...

8. Eye Language  ‘Pull and Push’ factor  Comfortable eye contact, not staring  Emotional Involvement  Looking but not noticing…  Retail, not wholesale… (Tom Peters)  Avoid: - reading from notes; speak from them! - staring at the floor / ceiling - latching onto a friendly face - back to audience for long!

9. Reading the Audience  Leaning Forward (Sign of Interest)  Angled towards or away from you  Mirroring  Nervous ticks, like finger/foot-tapping  Hands folded across chest, steepled etc  Ducking or avoiding eye contact  Exit Signals

10. Reading unknown VIPs...  Air of Authority or unassuming  Feigned lack of interest…  Avoiding eye contact… Ignoring you?  In a hurry… fidgety…  Bossy… with sycophants in tow  The questions bosses ask…  Positioning...