1. Page 1 | CATERPILLAR CONFIDENTIAL: YELLOW DELIVERING THE COMMITMENT Helping our Customers Succeed: An information professional ’ s perspective Lea McCall, Business Resource Center Manager December 2, 2010

2. Page 2 | CATERPILLAR CONFIDENTIAL: YELLOW This is Caterpillar 102,336 employees $29.5 Billion in Sales Manufactures over 300 products in 23 countries Serving customers in 200 countries worldwide 480 facilities, almost half of which are outside the U.S.

3. Page 3 | CATERPILLAR CONFIDENTIAL: YELLOW Libraries at Caterpillar Business Resource Center Caterpillar’s Business Library Located at World Headquarters Peoria, IL Strategy & Business Development Primary Focus Areas: Business Professional Development Perkins’ Library Original to Perkins Located at Peterborough, UK Technical Information Center Caterpillar’s Technical Library Located at Technical Center Mossville, IL Product Development & Global Technology Primary Focus Areas: Technical (Product & Process) Solar Library Original to Solar Located at San Diego, CA Medical Library Located at World Headquarters Serves Company Doctors/Nurses Collaboration w/ Medical Center Law Library Located at World Headquarters Serves Legal Department

4. Page 4 | CATERPILLAR CONFIDENTIAL: YELLOW Business Resource Center Supporting Caterpillar’s decision makers globally Primary Customers Executive Office Public Affairs Strategy & Business Development  Competitive Analysis  Strategic Investments Product Development &Global Technology Major business units  Marine & Petroleum  Earthmoving/Excavation  Global Mining  … BRC Staff  Manager  Bus. Research Assistant

5. Page 5 | CATERPILLAR CONFIDENTIAL: YELLOW Business Resource Center Services beyond the ‘traditional” library E-books circulation 3X our print collection Copyright compliance – partnership with Legal Services Electronic license negotiation and administration Training “Yes, we can!”

6. Page 6 | CATERPILLAR CONFIDENTIAL: YELLOW Business Resource Center Signature Service – High Visibility, High Value Targeted News delivery at the desktop Factiva-based Reader registration meets copyright requirements Customizable view of the news 3 newsletters published weekly reaching 1900+ readers around the globe Recognized as a ‘best practice’ by &

7. Page 7 | CATERPILLAR CONFIDENTIAL: YELLOW Business Resource Center Unique customer requirements Confidentiality “Instant” deadlines Accountability for information delivered “We see our results in the news”

8. Page 8 | CATERPILLAR CONFIDENTIAL: YELLOW Caterpillar Digs Deeper in Mining Caterpillar strikes $8.6bn Bucyrus Deal Business Resource Center Journal Star Financial Times The Wall Street Journal Financial Times

9. Page 9 | CATERPILLAR CONFIDENTIAL: YELLOW Insider Trading Risk

10. Page 10 | CATERPILLAR CONFIDENTIAL: YELLOW Corporate Library Trends…. Print collectionMedia & electronic collection Physical centralized locationGlobal intranet platform Full service libraryOutsourcing some services Research requestsEnd-user searching “Here is what we have”“What do you need” Packaged informationCustomizable information “The Librarian”Facilitator, trainer, technology troubleshooter, part of the team FromTo

11. Page 11 | CATERPILLAR CONFIDENTIAL: YELLOW Corporate Library Transition to…. Transition to i4u – multi-year project to integrate internal and external business information across departments in a customizable portal environment.

12. Page 12 | CATERPILLAR CONFIDENTIAL: YELLOW If you want to be just a reference librarian, then corporate librarianship isn’t for you! Reference Project work Cataloging Literature Searching Bibliographic instruction Database management Serials Maintenance Vendor Relationships Analyst / Consultant Copyright Editor / Publisher Networking / Connecting!

13. Page 13 | CATERPILLAR CONFIDENTIAL: YELLOW Take Your MLS Beyond the Library Technical Knowledge Specialist Technical Information Specialist 6 Sigma Black Belt – Marketing Media Senior IS Specialist Senior Project Consultant – eBusiness Platform Competitive Analysis Consultant Change Master – Human Resources Corporate Archivist Talent Development Consultant Training Manager