1. Serious case reviews

2. 33 children and young people 31 White UK, 1 African-caribbean, 1 anglo-asian 11 under 3 14 between 4-10 4 between 11-15 4 older than 16

3. Serious case reviews 8 died by the hands of others: 5 were murdered by family members, 2 died through the ingestion of methadone, 2 died in house fires 1 died from starvation, 1 through alcohol abuse 5 committed suicide (not according to coroners) 12 were sexually abused 4 sustained serious injury 1 murdered her abusive father

4. Serious case reviews None were on the register at the time of the incident. Only 3 had been. 1 was a looked after child, 1 was receiving respite.

5. Serious case reviews

6. Accept the complexity

7. Serious case reviews

8. It ain’t what you do, it’s the way that you do it

9. Serious case reviews

10. Who isn’t engaging?

11. Serious case reviews

12. Say it – don’t professionalise it

13. Serious case reviews

14. Customer care matters

15. Serious case reviews

16. Listen to children

17. Serious case reviews

18. Accept the complexity It ain’t what you do, it’s the way that you do it Who isn’t engaging ? Say it – don’t professionalise it Customer care matters Listen to children